Service Administrator (Shrewsbury)
Employer: With You
Location: You will mainly work from home, with some travel into our Shrewsbury office when needed.
Temporary: This is a fixed term contract until March 2027
Working hours: part time basis of 20 hours per week
Salary: £26,250 per year
Closing date: Friday 31st July 2026
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Job Description
This is a fixed term contract until March 2027, working on a part time basis of 20 hours per week. Days of work will be discussed with the successful candidate. There is the potential for continued employment dependent on ongoing funding.
You will mainly work from home, with some travel into our Shrewsbury office when needed.
The role will work as part of our young person's service, with support for the adult service when needed. Some interaction with young people required as part of the role i.e phone calls, text messages in order to gather feedback and complete follow up sessions after discharge from treatment.
As part of this role, you will:
Proactively support the smooth running of the administrative functions within the service
Be responsible for welcoming clients to our service
Maintain and create record-keeping systems as required
Be responsible for the receipt and processing of all referrals, screening, triage and comprehensive assessments, to input NDTMS/demographic and personal details using computerised systems
Support the service to meet local health and safety requirements
Generate prescriptions in preparation for signing by relevant clinicians
Support the management team in maintaining high levels of data quality and information management
Support the wider team with commitments, to include organising diaries, allocating, arranging, cancelling and rebooking meetings and events
Be responsible for taking, transcribing and distributing formal minutes for meetings
Company Benefits
28 days annual leave, plus bank holidays
An extra day off for your birthday or a special occasion of your choice
Enhanced maternity, paternity and adoption leave
2 days paid volunteer leave per year
Auto-enrollment into We Are With You’s pension scheme
Access to a Blue Light Card - giving you great savings on big high-street and online brands
Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable once your recommended friend has been employed for 6 months
Essential Skills
The ideal candidate will have a successful track record in a similar role, ideally within a business support or office function. You will have excellent IT skills, including the ability to collate data and use and manage databases. You will have the ability to build and maintain effective relationships with a range of internal and external stakeholders. It is essential that you are able to manage competing/conflicting demands on your own initiative and are comfortable managing your own workload. Above all, we are looking for someone who is passionate about what we do, with a positive and engaging approach.
Creating an Inclusive Environment
As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our vision of a future where everyone lives a life free from the harm associated with drugs and alcohol. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.
As part of our commitment to the Armed Forces Covenant we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.
Please note that you will be required to provide 3 years worth of references and where applicable, undergo an enhanced DBS check, to be considered for a role at WithYou.
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