Senior Revenues Technician
Employer: Liberata
Location: Home worker
Working hours: Full Time
Salary: £28,694 - £42,361
Closing date: 26-08-2026
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The Vacancy
Liberata’s Business Rates (NNDR) Shared Service Centre is excited to announce a fantastic opportunity for an eager, enthusiastic and driven Senior Revenues Technician to join the team. The Senior is a pivotal role within the Business Rates Service and requires professionalism, passion and commitment to the role and the service, as you will play a fundamental part in the delivery to both internal and external colleagues and clients.
The successful candidate will be responsible for producing and delivering the training and mentoring of new and existing staff, supporting the Senior team & managing key task timetables.
This role is an opportunity for someone with a strong base knowledge of Business Rates to demonstrate and maximise their existing skills to improve service delivery, whilst further developing their technical expertise and insight within the service.
Liberata has an established reputation for delivering service excellence to our clients, therefore, you will play a key role in the development and delivery of the NNDR Shared Service Centre; previous experience and knowledge within the field is essential.
To respond to the needs of the service, the successful candidate will need to be adaptable, possess strong organisational/ change management skills and be able to communicate well, both verbally and in writing.
Liberata is looking for individuals who are driven, can demonstrate independent thinking, the ability to work on their own initiative with sound problem solving skills. Confidence is key, together with previous experience of working within a fast paced and dynamic environment.
Key tasks and responsibilities:
Develop, maintain and deliver new starter and refresher training
Upskill and mentor the team in support of their technical development
Maintain a strong understanding of service performance metrics, identify trends, support informed decision-making, and drive service improvements
Develop, manage, and maintain key operational task schedules and annual timetables to ensure timely delivery of service priorities i.e. Relief Reviews, Annual Billing
Act as a subject matter expert for both internal and external stakeholders and clients
Accountable for providing specialist support on complex referrals and managing high-level casework from investigation through to resolution
Responsible for key financial responsibilities, ensuring accuracy, compliance, and robust financial controls
Responsible for owning and reviewing internal processes and procedures to ensure efficiency and compliance
Ensure up-to-date awareness of all relevant legislation, policy updates, and regulatory changes, applying them effectively to operational practice
Coordinate and support IT testing for system upgrades, enhancements and legislative changes to ensure business readiness and service continuity
Completion and validation of statutory returns
Essential Skills and Attributes:
Educated to GCSE level or equivalent with minimum 5 grades A-C including English and Maths
Extensive Knowledge and experience of Business Rates
Evidence of delivering a first-class service to a diverse range of customers and clients from initial point of contact
Experience of gathering, organising and managing information
Experience in working in a busy, fast-paced environment
Demonstrate a flexible approach to working patterns to meet business peaks and troughs
Security vetting and checks:
All successful candidates must meet the government’s Baseline Personnel Security Standard (BPSS).
External candidates: The BPSS includes a basic criminal record check (for unspent convictions). There will also be an Adverse Financial Check (AFC) which will be renewed annually. An Adverse Finance Check looks for CCJs, IVAs, bankruptcies, Scottish decrees, or Administration Orders.
Internal candidates: An annual adverse finance check will be required.
If you do not meet these requirements, your offer may be withdrawn.
The Company
Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.
Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values.
Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.
The Company
Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.
Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values.
Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.a
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