See Work Differently Placement Customer Support Assistant
Employer: RNIB
Location: Remote
Temporary: 10 week placement
Working hours: 15 per week
Salary: £12.63 per hour (Real Living Wage)
Closing date: 11/01/2026
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Join RNIB as a Customer Support Assistant!
Are you passionate about delivering outstanding service and making a real difference? RNIB is looking for a proactive Customer Support Assistant to join our Telemarketing team. You’ll be the friendly voice and helping hand for our supporters and customers - resolving queries, handling feedback and ensuring every interaction is positive.
What you’ll do:
Respond to supporter and customer queries with care and professionalism
Spot trends in feedback and help drive improvements
Work closely with your team to ensure every issue is resolved fairly
What you’ll bring:
Strong communication and PC skills
Experience in complaint handling and problem-solving
A positive, organised, and customer-focused attitude
If you’re ready to help shape a better experience for people with sight loss, we’d love to hear from you!
What We Offer
RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.
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