Sales Support Executive*

Recruitment agency: C&M Travel Recruitment

Location: Both hybrid (Wiltshire) and fully remote working is possible.

Working hours: 9.00am – 5.30pm, Monday to Friday 

Salary: £28,000 - £35,000 per annum

• Job description

  Sales Support Executive, Established Safari Company are looking for a new Sales Support Executive to join their small specialist team and provide administrative support in the production and execution of their tailormade journeys to Africa. A salary of 28K-35K is on offer dependent upon experience and both hybrid and fully remote working is possible.
  
  Sales Support Executive Responsibilities:

  • Support sales colleagues across all stages of the client journey

  • Deliver consistently high standards of customer care

  • Check service availability and prepare quotations

  • Track booking deadlines and confirm arrangements

  • Finalise travel plans and secure all trip components

  • Maintain accurate, up-to-date records in the client portal and internal systems

  • Perform quality checks to ensure completeness

  • Identify opportunities for additional sales

  • Manage invoicing and process payments across platforms

  • Issue tickets and prepare clients ahead of departure

  • Coordinate with local partners to confirm services and resolve issues

  • Work with sales teams to handle requests and resolve problems throughout the trip lifecycle

  • Recommend improvements to systems and client experience

  • Arrange upgrades, confirm with suppliers, and ensure correct billing

  • Send pre-departure welcome packs

  • Manage post-trip feedback and share insights internally

  • Confirm special arrangements and key celebrations with accommodation providers

  • Provide out-of-hours assistance when required

  Sales Support Executive Experinec Required:

  • Experience working within a comparable role with the travel sector – essential

  • Strong Knowledge of logistics on the ground in Africa - desirable

  Operations Executive Additional Information:

  • Working hours 9.00am – 5.30pm, Monday to Friday

  • 20 days holiday plus bank holidays, rising a day per year worked to a maximum of 25

  • Birthdays off

  • Contributory pension

  If you are interested in the above Sales Support role and you fit the criteria please send your CV to

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