Sage Intacct Support Consultant*
Recruitment agency: Chapman Tate Associates
Location: Fully Remote
Working hours: Full-time
Salary: Up to £50,000 per annum
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Sage Intacct Support Consultant
Location: Fully Remote
Employment Type: Full-time, Permanent
Salary: Up to £50,000 per annum
Start Date: ASAP
Overview
CTA are supporting a growing UK-based ERP consultancy that is expanding its Sage Intacct support capability. This is an excellent opportunity for an experienced Sage Intacct professional to join a stable, customer-focused support function, providing high-quality application support to a diverse client base.
The role is primarily focused on supporting live Sage Intacct environments, working closely with finance teams to ensure system stability, user adoption, and ongoing optimisation. You will act as a trusted point of contact for customers and play a key role in delivering an excellent support experience.
Key Responsibilities
Provide day-to-day application support for Sage Intacct customers
Act as a primary or secondary escalation point for Sage Intacct support queries
Troubleshoot and resolve issues across core finance modules (GL, AP, AR, reporting, multi-entity)
Support clients through month-end and year-end financial processes
Manage and resolve support tickets in line with agreed SLAs
Deliver configuration changes, minor enhancements, and system improvements
Provide user guidance, training, and best-practice advice
Work closely with internal teams to ensure consistent and high-quality service delivery
Required Experience
Proven experience supporting Sage Intacct in a commercial or consultancy environment
Strong understanding of finance processes and accounting workflows
Experience working within an ERP or application support role
Confident engaging with finance stakeholders and end users
Strong problem-solving skills and attention to detail
Comfortable working independently within a fully remote working model
Clear communicator with a customer-focused mindset
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