Associate Network Coordinator (Operations)
Employer: Healios
Location: Remote (UK)
Temporary:12 month fixed term contract with an opportunity to transition into a permanent role due to the growth of the network/associate model
Salary: £31,150 - £35,150 per annum
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POSITION: 12 month fixed term contract with an opportunity to transition into a permanent role due to the growth of the network/associate model
LOCATION: Remote (UK)
SALARY: £31,150 - £35,150
United by our vision. Leading with empathy. Pioneers in curiosity.
Healios exists to bring exceptional healthcare to anyone, anytime, anywhere. By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home.
Innovation is at the heart of what we do as we strive to be the leading provider of neurodevelopmental and associated mental health services. You can find out more about us by clicking here!
Healios is all about helping families feel better and that includes our own families too, which is why we embrace diversity in all its forms and offer unparalleled flexibility for our employees. For more information on what it’s like to be a Healios employee, and our hiring processes, take a look at our Notion page.
“Great minds don’t think alike”
From our talented tech teams to our standout clinical expertise, we’re bringing great minds together to build more accessible services.
Our team managers play a vital role in enabling our remote-working clinicians to deliver a range of clinical assessments and interventions, which include mental health assessments and interventions, CBT & Family Interventions for a range of mental health problems across the age range.
The clinical delivery team sets out to empower every young person to build the capabilities for long-term mental health to successfully navigate life’s challenges and experience a better quality of life.
Through our NHS partnerships and private care offer we are improving outcomes for children, young people and their families across the UK. We are a dynamic and fast growing multi-disciplinary team with a passion for delivering exceptional experiences for our partners, service users and their families.
The role
The Associate Network Coordinator reports to the Clinical Specialist and leads key areas of coordination, administration, planning and clinician availability management to ensure the Associate Network model runs optimally. Areas of responsibility will include:
Point of Contact for non clinical enquiries from Associate Clinicians
Point of Contact and conduit with the Client Operations Team (Servicing)
Deploying and monitoring processes and tasks from SOPs and SLAs
Contacting Associates regarding capacity/availability and adjusting availability in Panacea
KPI monitoring and reporting
Invoice reconciliations
Supporting audits and monitoring compliance requirements for associate clinicians
Leading coordination/administration tasks and actions that contribute to the running of the Associate Network
What you need to have
If you feel you could be a good fit for the role but do not meet all of the criteria, please do make an application and we will be happy to consider your application.
Experience of coordination/administration in an operations and clinical setting
Preferably a Network/Associate Model
Experience of developing and deploying processes, SOPs and ways of working
Experience of KPI monitoring and reporting
Demonstrable organisation and planning competencies
A mindset that is flexible, open to challenge and can effectively challenge others to think and operate differently. Being solutions focussed is a must
Collaboration with a wide range of stakeholders within Healios
Able to work under pressure to meet key performance indicators and organisational objectives
Superior interpersonal skills and a positive, approachable manner
Have a professional home working environment
What’s in it for you
33 days holiday (including Bank Holidays)
Paid Christmas closure (between Christmas and New Year)
Birthday Leave - paid day off on your birthday
"Life Leave" - 2 days of extra leave to take when things you can't plan for happen
Enhanced family friendly policies including a phased return to work and receive full pay
Paid company sick pay scheme
Contributory Pension Scheme (6% matched)
Employee Discount to access a private assessment (for ADHD, Autism or a combined assessment) through our Melios service for your child
Fully personalised flexible benefits package including; Health Cash Plan, Life Assurance, EAP Service, Will Writing, Critical Illness Cover, employee discount and savings portal, Cycle to Work Scheme, Tech Scheme and Wine Club!
Work from anywhere policy
Free access to co-working spaces
CPD/Growth day per year, plus personal development allowance to invest in your growth
Bespoke Healios Training and on demand learning including schedule of monthly CPD for clinicians
ACCOMMODATIONS
We’re glad to accommodate candidates who need adjustments throughout the hiring process and we're always learning about different accessibility needs to ensure our hiring process is accessible for all candidates. We encourage you to be open about the adjustments you need so we can adapt our interview process. You can read more about Healios being an Inclusive Employer on our Notion Page!
DIVERSITY AND INCLUSION
“Do the right thing” is one of our core Healios values. And building a diverse and inclusive workplace where everyone feels supported is absolutely the right thing to do. Whether we’re developing a new service line or enhancing one of our products, we need people with different skills, backgrounds, identities and perspectives to ensure our innovations will work for the children and young people we are here to serve. By embracing diversity, we can deliver better care experiences and outcomes, while tackling the inequalities in healthcare provision that exist today.
SAFER RECRUITMENT & PRE- EMPLOYMENT CHECKS
Healios ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation, We will do our absolute best to keep the people that we support, safe from harm. This starts with our recruitment processes.
As part of our pre-employment checks, all employees of Healios will be asked to have a Disclosure and Barring Service (DBS) check. Dependent on your role within the business, this will either be an Enhanced or Basic. A Protecting Vulnerable Groups (PVG) check will be required. You will also be asked to provide two professional references as a minimum.
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