Service Designer
Employer: Livestock Information Ltd
Location: We’re a fully remote organisation however, our roles are UK-based and can only be performed within the UK. We come together in person once a quarter for our All Hands events to connect, collaborate, and strengthen relationships, with occasional additional team meet-ups.
Temporary: This role is advertised on a 12 month fixed term contract basis.
Working hours: Full time
Salary: £50,000 – £55,000
Closing date: 4pm on Monday, 2nd March
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Are you a Service Designer who loves diving into the details and collaborating with a variety of people to create seamless end-to-end services?
Do you have experience designing and launching digital or IT-enabled services, and enjoy seeing them through from idea into live use?
Would you like the opportunity to use service design thinking to shape how services are supported, operated, and improved day to day?
If that sounds like you, we can’t wait to hear from you!
At Livestock Information Ltd, our mission is to be an outstanding service provider of livestock data, empowering government, industry, and farmers to effectively manage disease and infection control, whilst enhancing productivity and innovation in agriculture. To achieve this, we need great people, who share in our values.
As a Service Designer at Livestock Information, you’ll design new and improved services end to end, ensuring they meet organisational and user needs while aligning with strategy and information security requirements.
You’ll take a whole-service view across technology, processes, information, metrics, and support, and work closely with Service Transition and service management colleagues to ensure services are introduced into live operation in a controlled and sustainable way.
Responsibilities
Your responsibilities will include
Designing and improving services end to end, ensuring they are user-centred, secure, and operationally sustainable
Producing and maintaining key service design artefacts, including service documentation, blueprints, support models, and service level requirements
Supporting the transition of new and changed services into live operation, contributing to readiness, documentation, and handover activities
Defining and supporting service levels, availability targets, and capacity requirements in collaboration with relevant teams
Embedding risk management, resilience, and business continuity considerations into service designs
Working closely with stakeholders to understand demand, setting expectations, and ensuring services are fit for purpose and ready to progress through governance.
For a full list of responsibilities, please see the attached job description -
Requirements
We are looking for someone with the following
Confidence working across complex services, balancing strategic thinking with hands-on delivery
Strong stakeholder management skills, with the ability to build relationships and engage confidently at all levels
Experience designing and launching end-to-end services in a digital or IT-enabled environment
A good understanding of service lifecycles and what’s needed to move services safely into live operation
Experience creating service design artefacts such as service documentation, blueprints, support models, and readiness materials
Knowledge of IT Service Management principles and live service operations
Strong analytical and problem-solving skills
Clear written and verbal communication skills, with the ability to turn design decisions into practical outcomes
The ability to manage your own workload and priorities to meet deadlines
Benefits
As an LI employee, you will be entitled to our company benefits which include
A fully remote and flexible working set up
25 days annual leave, increasing by 1 day each year of service up to maximum of 30 days (plus Bank Holidays)
1 Privilege Day
4 x annual salary Life Assurance
Market leading pension scheme through Legal & General
Enhanced Family Friendly Policies
Excellent learning, training, and career development opportunities
24/7 access to our Employee Assistance Programme
A diverse and inclusive culture where everyone is respected and valued
Application and Interview Process
To apply for this role, you will need to submit a CV and answer some pre-screening questions.
The interview and assessment process for this role will involve a telephone interview with our Talent Team, followed by a first stage and a final stage interview. Interviews will be conducted either remotely via MS Teams or face to face.
The closing date for this role is 4pm on Monday, 2nd March. . Applications received after the closing date will not be considered. Please note that we may close the advert early if we receive a high volume of applications
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