Project and Service Improvement Lead
Employer: Housing Ombudsman
Location: Home-based – all our roles are available office-based, hybrid or home-based
Working hours: Full time
Salary: £52,250.29 plus excellent benefits
Closing date: 28 July, 2025 11:59 pm
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As Project and Service Improvement Lead, you will use your knowledge, skills and experience to provide leadership and coordination for projects and service improvement initiatives, contributing to the effective delivery of change across the organisation.
Based within our Project and Portfolio Management function, you will support project and portfolio-level management by ensuring robust planning, tracking and reporting mechanisms are in place. Working in multidisciplinary teams and with senior stakeholders, you will contribute to the culture of continuous learning and improvement, ensuring that projects and change activities are aligned to strategic priorities.
Specifically, you will work closely with directorate/service leads in producing robust business cases and project initiation documents, allowing the Service to demonstrate appropriate value for money, benefits realisation and accountability.
Additionally, you will:
Support the Team Manager in developing and maturing the Project & Portfolio Management framework for the organisation;
Coordinate cross-project/service improvement activities; and
Lead the effective project and programme management across the organisation by agreeing milestones, monitoring progress and ensuring plans remain up to date and deliverable.
For this key role, you will possess a project management qualification (or equivalent) and will offer a successful track record of delivering project and change activities, ensuring value for money and timely delivery.
In addition, you will be able to evidence your:
experience interacting at a senior level and providing advice/guidance;
in depth understanding of the theory and application of Business Case methodologies; and
proficiency in Microsoft Office and project management packages.
We hope you choose to contribute your skills to the evolution of our ambitious, influential and rapidly expanding organisation.
In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35-hour working week.
For further details, please download the information pack. When applying, within your supporting statement, please refer to the essential criteria in the person specification and evidence how you meet it.
CLOSING DATE: 23.59 on Monday 28th July 2025
PLEASE NOTE: Following unprecedented interest in our vacancies, we reserve the right to bring forward the closing date (close it early). The role will be closed to new applications immediately if / when we receive 120 applications or at the stated closing date – whichever occurs first. Applications after the role has closed cannot be accepted. We therefore strongly recommend applying as soon as possible.
We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.
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