Performance Business Manager
Employer: Family Action
Location: Home-based with regular travel to London Head Office and services nationwide
Working hours: Full-time, working 37 hours per week
Salary: £36,842 - £41,106 per annum, depending on experience
Closing date: 19 Aug 2025
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About the role
Performance Business Manager
Home-based with regular travel to London Head Office and services nationwide
About Us
At Family Action, we transform lives by providing practical, emotional and financial support to those experiencing poverty, disadvantage and social isolation.
Since 1869, we have been building stronger families, and today, we work with over 60,000 families across more than 150 community-based services. We also support thousands more through national programmes and grants, ensuring everyone has the tools to overcome challenges and thrive.
We are now looking for three Performance Business Managers to join us on a full-time, permanent basis, working 37 hours per week.
The Benefits
- Salary of £36,842 - £41,106 per annum, depending on experience
- An annual paid leave entitlement of 30 working days plus bank holidays
- Up to 6% matched-pension contributions
- Flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- Enhanced paid sick leave and paid family leave provisions
- Eye care and winter flu jabs vouchers
- Cycle to work scheme
- Investing in your professional development with ongoing quality training and career development opportunities
This is an exciting opportunity for a detail-focused, analytical professional to join our high-performing team and make a tangible impact on our services.
From day one, you will be a cornerstone of our organisation, with the scope to shape thinking, influence decision-making, and contribute to organisational strategy at a senior level.
What’s more, we will invest in your growth with high-quality training, tailored professional development, and opportunities to expand your expertise, ensuring you can excel in your role and advance your career.
So, if you want to be the driving force that turns performance insights into meaningful action, read on and apply today!
The Role
As a Performance Business Manager, you will gather and assess evidence to help us understand service performance and drive improvement.
Drawing on your analytical expertise, you will review organisational scorecards, service reports and other datasets, combining insights from multiple sources to deepen our understanding of risk, quality and performance.
You will also maintain our Learning and Improvement Framework, ensuring it is regularly kept up to date as a reliable source of truth that reflects current learning, best practice, and the effectiveness of improvement plans.
Additionally, you will:
- Produce analytical reports and papers for colleagues and senior leaders
- Provide secretariat support to the Operational Practice Governance Group
- Support collaborative enquiry exercises by gathering internal and external evidence
About You
To be considered as a Performance Business Manager, you will need:
- Experience drafting high-quality papers, reports and infographics to illustrate complex concepts and information
- The ability to deal with complex tasks and challenges
- A relevant qualification in a field associated with examining, analysing and depicting a range of evidence
The closing date for this role is Tuesday 19th August 2025 at 23:59.
Interviews are scheduled to take place from the final week of August 2025 onwards and will be held on Microsoft Teams.
Other organisations may call this role Business Performance Analyst, Performance Manager, or similar..
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