Continuous Improvement Manager
Employer: Captia
Location: This is a home based role.
Working hours: Full time
Salary: Not listed
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We are now recruiting for a Continuous Improvement Manager to join the Capita HAAS contract.
The Health Assessment Advisory Service (HAAS) is an exciting and transformative environment. Over the next five years, this contract will encompass multiple change projects and programmes, making it a vibrant and challenging place to work.
We’re looking for an experienced continuous improvement manager who will work with Operational Teams to drive and support initiatives that enhance Processes, Systems or Customer Service.
This is a home based role.Job title:
Continuous Improvement Manager
Job Description:
What you'll be doing:
Identify inefficiencies in current processes
Analyse Performance data, identify trends and pinpointing areas where strategic changes can lead to Significant Improvement
Map current processes, identify bottlenecks and implement solutions to streamline workflows and enhance efficiency
Scope, develop, plan and implement Pilot and improvement initiatives
Build strong relationships with stakeholders and the Change team to become a trusted and integrated member of their teams.
Develop robust measurement and evaluation mechanisms for comms and stakeholder engagement across the CI work to show the value of communications and the impact they have had.
Work alongside Business Change Managers, supporting the programme Working Groups from a communication perspective, consulting with Working Groups as appropriate on plans and utilising them as a route to cascade communications to those affected by change.
What we're looking for:
Essential
Experience in Lean Six Sigma
Full understanding of how AI / Automation can help support Continuous Improvement
Experienced in working across business transformation & change communications environments
Desirable
Able to manage pilots from planning through to effective delivery
Used to working in a busy and fast-paced organisation
Ability to manage key stakeholders at all levels
Excellent relationship builder with focus, energy and passion
Excellent multi-tasking skills, able to set own priorities and work under pressure to deliver to deadlines
Experience of working across multi-channels
About HAAS:
The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC).
The purpose of the assessment is to understand how an illness or disability affects a person’s daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive any benefits. The Health Assessment Advisory Service is delivered on behalf of the DWP & DfC by Capita.
What’s in it for you?
A competitive salary
25 days’ holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
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