Executive Assistant*
Recruitment Agency: Hays
Location: Fully Remote (UK)
Working hours: Full-time, 37 hours per week
Salary: £36,999 per year
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Job Title: Executive Assistant (Complaints & Resolution)
Contract: Permanent Salary: £36,999 per year
Hours: Full-time, 37 hours per week
Location: Fully Remote (UK)We are seeking a highly organised and detail‑focused Executive Assistant (Complaints & Resolution) to join a growing regulatory and professional standards environment. This role is central to ensuring that complaints and disciplinary processes are handled with fairness, accuracy and professionalism.
Working as part of a specialist Complaints Team, you will support panels, legal assessors and managers throughout the full lifecycle of disciplinary cases.
Key Responsibilities
Act as minute‑taker for panels and disciplinary hearings (virtual and occasional in‑person), producing accurate, clear and impartial records of proceedings.
Draft outcome letters and decisions based on panel findings, ensuring legal and procedural accuracy.
Record case outcomes and decisions within internal systems, supporting reporting and publication requirements.
Assist in developing and improving procedural templates to support clarity and consistency.
Provide legal, procedural and administrative support to the Complaints Team, including legal assessors, managers, presenting officers and panel members.
Coordinate paperwork, case files and documentation throughout the complaints process.
Apply professional standards, codes of conduct and disciplinary procedures consistently.
Support continuous improvement by identifying opportunities to enhance efficiency, accessibility and fairness.
Protect the independence and integrity of the complaints and disciplinary function.
What We are Looking For
Extensive experience as an executive assistant/ legal secretary or Legal training (LLB, GDL, LPC, SQE, CILEX)
Experience supporting regulatory, disciplinary, tribunal or court processes
Experience working with professional regulators or accredited registers
Experience in psychotherapy, counselling or mental health settings
Strong minute‑taking skills and the ability to produce accurate and reliable records.
Excellent written communication skills with meticulous attention to detail.
High level of organisation and confidence in handling sensitive and confidential information.
Knowledge of human rights, equality law and safeguarding principles
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