Operations Client Advisor
Employer: Viewber Ltd
Location: Remote
Temporary: The role is being offered on an on-going temporary basis.
Working hours: Monday to Friday 9am – 6pm (with a 1-hour unpaid break)
Salary: The salary will be £28,500 per annum/ £13.70 per hour
Start date: 5th January 2026
-
We are looking for someone to support our operations team in the day to day processing of all incoming and outgoing appointments to ensure that they are fulfilled. We would be very interested to hear from applicants that are exceptional at striving to provide the best service to clients and being solution and results driven.
Our website provides full and up-to-date information of the services we provide, but in short, we are a Prop-Tech company providing property professionals (such as estate agents, online agents, property managers, social housing providers and landlords) with the ability to outsource their property viewings, inspections and more.To be successful in this role, you must be able to multi-task, have a can-do positive attitude, actively look to always keep yourself busy and have a passion for excellent service.
Two years' experience of working from home, along with a professional ‘office set-up' is essential. Unfortunately, working from kitchen worktops, dining tables or dressing tables won’t work for us.
Excellent administration skills are essential – along with attention to detail and data entry skills.
The ability to multi-task and prioritise work well in a fast-paced environment.
Confidence to pick up the phone and build rapport quickly.
As a Prop-Tech company, we rely heavily on technology which means that you will need to be tech savvy.
Outbound Calling: Make outbound calls to secure members to attend appointments, or to arrange alternate dates/times if necessary. Note this is not cold-calling or sales-related. You can expect to make a minimum of 120 calls per day when assigned to this workstream.
Inbound Calls, Live Chat and Emails: Liaise with clients and members to confirm appointments based on a pre-defined set of member skill sets and respond to incoming queries.
Auditing: Ensuring that the outcomes of appointments undertaken by members, such as photographs, floorplans and reports are correct prior to being sent to a client.
Appointment Management: Scheduling and managing appointments behalf of our clients using our in-house software. This may involve calling and emailing members and/or tradespeople to confirm appointments, and liaising with clients as needed.
Complaints: Where required, helping to respond to and investigate complaints raised by clients. This is a potential future responsibility.
At the end of the shift, you will leave handover notes.The role is being offered on an on-going temporary basis.
Monday to Friday 9am – 6pm (with a 1-hour unpaid break)
The salary will be £28,500 per annum/ £13.70 per hour
Benefits will be set via our recruitment partner - Workshop Recruitment
The Work From Home Hub is dedicated to finding and sharing remote and hybrid job opportunities across the UK. The content available on theworkfromhomehub.co.uk is intended for general informational purposes only. While we strive to ensure the information provided is accurate and reliable, we make no guarantees or warranties, expressed or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of the information presented on our site.
Viewber is a service that provides property-related support to clients, such as estate agents, landlords, and property managers.
This page may contain adverts for products and services tailored to those seeking homebased roles or already working remotely. These adverts help The Work From Home Hub source and share more job opportunities to our community. Support our mission - become a partner today.
