On Demand Bereavement Specialist
Employer: Child Bereavement UK
Location: Remote with occasional travel UK-wide for meetings and events as required
Working hours: 35 hours per week
Salary: £35,509
Closing date: 6th July 2026 at midnight
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Role Purpose
The overall purpose of the role is to provide timely psychosocial assessment, psychoeducation and proactive pre- and post-bereavement support to children, young people and adults, using a range of supportive methods, approaches and techniques consistent with level 2 of the NICE (2004) psychological framework.
The post holder will form part of the On Demand Team and will be responsible for the effective day-to-day operation and delivery of the service (Monday to Friday, 8am to 8pm) across a range of On Demand digital platforms. The post holder will also complete comprehensive risk assessments with children, young people and adults, and will liaise with relevant external agencies—such as social care, the police and general practitioners—in accordance with organisational safeguarding policies and procedures.
In addition, the role involves conducting regular weekly referral callbacks, using clinical judgement to ensure that each person is supported to access the most appropriate service for their needs at that time. Working alongside the wider bereavement services team, the post holder may also co-facilitate therapeutic group sessions and deliver one-off psychosocial education groups or workshops, extending the reach of bereavement support beyond individual contacts.
Main Responsibilities
Communication and Relationships
Build compassionate, trusting and professional relationships with bereaved children, young people and adults, ensuring all contact is person-centered, trauma-informed, developmentally appropriate and sensitive to individual needs and circumstances
Communicate complex and sometimes distressing information clearly and to supportively, maintaining professional boundaries at all times
Adapt communication style and approach to suit the needs, preferences, and emotional states of children, young people and adults, including those with neurodiverse profiles or communication difficulties
Work collaboratively with colleagues across bereavement services, ensuring continuity and consistency of support
Engage effectively with parents, carers and professionals involved in a child or young person’s care to coordinate holistic support
Liaise with external agencies – including social care, education, healthcare professionals, police and voluntary sector- to share information appropriately under safeguarding guidance
Participate in regular clinical supervision to support safe, effective delivery of care
Contribute to team meetings and service development discussions, offering insight from frontline practice
Model the values and culture of the organisation in interactions and relationships at work
Ensure accurate and timely documentation of communications and decisions in line with organisational policies and data protection regulations
Knowledge, training and experience
Ability to conduct full psychosocial assessments and to lead support interventions with children, young people and/or adults in accordance with best practice
Ability to complete comprehensive risk assessments and determine appropriate level of response/intervention
Deliver targeted pre/post bereavement support and interventions utilising a range of supportive therapeutic and psychosocial techniques, working within level 2 of the NICE (2004) psychological framework
Demonstrate a robust understanding of grief, loss, trauma, child development, and the psychological and social impact of bereavement on children, young people, families and adults
Apply sound clinical judgment and maintain professional accountability for practice in line with national standards, organisational policies, and personal relevant professional Code of Conduct
Maintain knowledge about current, evidence-based practice
To maintain a personal profile of professional development in accordance with professional requirements/governing bodies
Demonstrate knowledge of all relevant policies and procedures
Adhere to legislation and statutory guidance related to Safeguarding Children and Young People, Safeguarding Adults, and the Mental Capacity Act, providing advice and guidance to colleagues and partner agencies where appropriate
Participate actively in clinical supervision to ensure safe, ethical, and effective service delivery
Contribute to the development and sharing of knowledge within the team by supporting training, mentoring, and peer learning opportunities
Analytical and judgment skills
Exercise sound professional judgment in assessing the emotional, psychological, and social needs of children, young people, and adults following bereavement and in the delivery of immediate on demand support
Analyse complex information gathered through assessment, observation, and communication to identify individual needs, risks, and strengths
Recognise and manage situations that involve ambiguity, uncertainty, or emotional intensity, drawing on supervision and established frameworks for professional support
Apply a trauma-informed and developmentally appropriate lens to clinical decision-making, ensuring sensitivity to cultural, social, and contextual factors influencing grief
Assess risk and vulnerability using structured and professional judgement, making timely, evidence-based decisions about appropriate interventions and onward referrals
Identify when more intensive clinical or safeguarding intervention is needed, escalating concerns to line manager and/or On Demand Shift Manager
Contribute actively to meetings, clinical supervision, peer supervision, case discussions, and service reviews to plan, coordinate, and evaluate strategies of care and support
Ensure accurate, timely, and meaningful data recording and reporting to inform clinical practice, service evaluation, and organisational performance monitoring
Planning and organisational skills
Plan and organise work autonomously while engaging collaboratively with colleagues, volunteers, and partner professionals to support coordinated care and seamless service delivery
Provide cover and support for bereavement team members during periods of absence or high demand
Contribute to the planning and delivery of workshops and groups run across bereavement services, as needed
Maintain accurate, up-to-date documentation in accordance with confidentiality, data protection, and statutory requirements
Demonstrate self-awareness and reflective capacity, using supervision and peer support to sustain personal wellbeing and professional effectiveness
Contribute to the development of efficient, evidence-based practices by supporting team planning, service evaluation, and continuous improvement initiatives
All Staff
Contribute to the vision and mission of Child Bereavement UK; whilst embedding the values into your daily work activities.
Promote equality of opportunity and diversity in accordance with Child Bereavement UK policy.
Contribute to the overall success of the charity’s fundraising needs by providing case studies, attending events and adding value to the experience of our supporters as required.
Contribute to the brand and reach of the charity by working alongside our Marketing & Communications Team when relevant press opportunities arise or when required for social media and online content (including the use of photography).
Work to objectives, targets and work plans agreed with your line manager.
Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required.
Take an active part in the Quarterly review process and participate in training agreed with your line manager.
Recognise and champion the lived experience of children and young people with bereavement within your work.
Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Child Bereavement UK policy.
Person Specification
Qualifications and Training
Essential
Relevant health, education, social care or counselling qualification
Specialist training in bereavement, grief and trauma informed practice
Evidence of ongoing professional development and commitment to continuous learning
Desirable
Training in working with children and young people
Training in working in mental health
Experience
Essential
At least three year’s recent experience (in the past six years) of working with bereaved children, young people, families or adults on an individual or group basis
Experience and knowledge of working with and providing services to children, young people, families and adults in a health, social care, youth, community or educational settings
Experience of providing support to children, young people, and/or adults through digital channels/platforms
Further professional training in working with children and young people and an understanding of developmental issues
Demonstrable experience of safeguarding children, young people and vulnerable adults and an ability to practise in a way that promotes this
Experience of working collaboratively with multi-agency professionals across health, education, and social care
Desirable
Experience of working within a bereavement, palliative care of mental health setting
Skills and Abilities
Essential
Demonstrate in-depth understanding of bereavement, grief, loss, trauma, and their psychological and developmental impact on children, young people and families
Knowledge of current research, theories, national frameworks, and NICE guidance related to bereavement and mental health
Knowledge of evidence-based approaches to bereavement and trauma support
Strong assessment, analytical, and formulation skills with the ability to make informed clinical decisions
Empathetic, compassionate, and youth driven approach
Excellent communication and interpersonal skills, with the ability to engage sensitively with children, families, and professionals while maintaining professional boundaries at all times
Awareness of safeguarding legislation, policies, and procedures
Understanding of information governance, confidentiality, and data protection requirements
Understanding of equality, diversity, and inclusion within practice
Emotional maturity, stability and resilience with a strong commitment to self-care and the ability to seek support and guidance when difficulties arise in the course of work
Excellent organisational skills
Strong IT skills, including confidence in using multiple IT systems
Benefits
28 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.
TOIL for our hours work.
Contributory pension scheme.
Company sick pay.
Employee Assistance Programme.
Life assurance.
Training loans.
Enhanced family friendly policies.
Recruitment Timetable
Application deadline: 6th July 2026 at midnight
We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.
Interviews
First Stage Screening Interviews
You may be asked to attend a 10-minute Screening Interview on MS Teams with the Hiring Managers for the vacancy, to assess your suitability for the role. During the interview, you will be asked two skills-based questions.
Second Stage Interviews
If you are progressed to a second stage interview, you will be invited to attend a 1-hour formal interview on MS Teams with the Hiring Managers for the role. It is our policy to share the role-specific interview questions with applicants ahead of the interview, to aid their preparation. You may also be asked to complete an interview task, which will also be shared with you in advance.
Youth Team Forum Discussion
For roles in our Bereavement Services Team, we will invite those applicants selected for interview along to a discussion forum with members of our Youth Team. This session is held remotely and lasts approximately 20 minutes. The discussion topic will be shared with you in advance of the session.
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