Senior Business Support Officer
Employer: NCVO
Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.
Working hours: Full-time (35 hours per week) and job share applications are also welcomed.
Salary: £43,753 per annum, rising to £46,057 after 12 months in London (or £39,439 per annum rising to £41,742 after 12 months outside of London).
Closing date: Tuesday 2 December 2025 at 08.00
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About the role
Our business is growing and we’re looking for a passionate, organised, and innovative team player who can oversee, maintain and scale our business systems and processes. Working closely with our staff consultants, associate team and clients this role is key to ensuring we provide a consistent and professional service; enabling our consultants to meet their targets on income and ensuring we maintain accurate records and reports on our work.
As Senior Business Support Officer, you will ensure that every aspect of our income-generating business is effective, including managing our financial processing, delivering effective administration, using our systems for project and client management and optimising how we operate.
Your experience might come from having held project management, finance, or complex administrative support roles, either in a professional and/or volunteer capacity.
You’ll need to:
be an effective task-oriented administrator
have a strong ability to manage and prioritise competing priorities
enjoy operating in a faced paced environment
have a keen eye for detail
be confident and experienced at using and maintaining business systems and software such as Microsoft Dynamics and Power BI
have experience of working with budgets, contracting and multiple stakeholders
have a versatile style meaning you’re comfortable working closely with different internal and external stakeholders, building the relationships required to drive forward our work
be a curious and committed person, who is skilled at anticipating potential opportunities, risks and challenges as well as identifying ways to address these through improved processes and systems.
We don’t expect you to have worked in consultancy or training before, but you’ll need to have both a passion for the charity sector and a strong commercial mindset to ensure the success of our social business.
We want to hear from a diverse range of applicants; whether you have experience in all the areas outlined here (and in our job description) or experience in some with a drive to learn and grow – please do consider making an application. If you require more information or informal discussion about the role, please contact our Lead consultant Sally Stephens at sally.stephens@ncvo.org.uk
About the Services and Partnerships directorate
This role sits within the Services and Partnerships directorate at NCVO, our focus is on delivering practical guidance and support which matters most to charities and voluntary organisations across the UK. We do this through practical support, training, consultancy and by developing partnerships with funders and businesses which are committed to supporting the sector.
About the Training & Consultancy team
At NCVO, we run our consultancy and training services as a social business. We provide cost-effective and high-quality support focused on the areas which matter most to charities. Our work generates income and valuable insights to support NCVO in achieving our mission.
Each year, we reach thousands of learners across England. Our work supports organisations of all sizes and has a wide-reaching impact across the charity sector.
Equality, Diversity and Inclusion
NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities.
We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.
If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know.
Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview question themes will be shared in advance. NCVO is an equal opportunities employer and we welcome applications from everyone.
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