Customer Support Executive
Employer: Fanvue
Location: Remote
Working hours: Full-time during weekdays or part-time during weekends
Weekday (day/evening/night): Day → Mon-Fri, 9 am-6 pm, Evening → Mon-Fri, 6 pm-2 am or Night → Mon-Fri, 2 am-9 am
Weekend (evening/night) Sat-Sun, 6 pm-2 am or Sat-Sun, 2 am-9 am
Salary: Not listed
-
Join us in redefining the creator economy with AI
Fanvue is the fastest-growing creator monetisation platform in the creator economy. We are the leading AI-powered creator-first platform, designed to empower creators worldwide to directly monetise their audience. We’re on a mission to redefine the creator economy by empowering creators to connect, share, and earn more efficiently.
At Fanvue, creators are at the core of everything we do, and great support is a vital part of their experience. We’re looking for a passionate and proactive Customer Support Executive to join our support team (full-time during weekdays or part-time during weekends). This is a remote position ideal for someone who loves helping people, communicates with empathy and precision, and thrives in a fast-moving environment.
What you'll do:
Respond to customer queries from creators and fans via live chat and email.
Provide timely, thoughtful, and solution-focused responses during weekend hours.
Troubleshoot platform issues, payments, and content concerns using internal tools and processes.
Escalate urgent or complex queries appropriately, following existing protocols.
Maintain high levels of empathy and clarity in all communication, upholding Fanvue’s voice and values.
Proactively flag bugs, feedback, or trending support topics to the wider team.
Contribute to internal documentation and user-facing help articles as needed.
Who you are:
Must have 2+ years in a technical customer support or technical customer service role, preferably in a digital, creator, or tech platform.
Excellent written communication skills with an empathetic, clear, and friendly tone.
Comfortable working independently during weekends (Weekend Shifts only) with remote team collaboration.
Fast learner who can pick up new tools and processes with confidence.
Calm under pressure and resourceful when solving problems.
Familiarity with Intercom, Slack, Notion, Retool, or similar tools is a plus.
Passion for the creator economy and supporting independent creators is a strong advantage.
Comfortable with NSFW content.
Available Shifts
Weekday (day/evening/night)
Day → Mon-Fri, 9 am-6 pm
Evening → Mon-Fri, 6 pm-2 am
Night → Mon-Fri, 2 am-9 am
Weekend (evening/night)
Sat-Sun, 6 pm-2 am
Sat-Sun, 2 am-9 am
Why Join Fanvue?
Named one of The Sunday Times Best Places to Work 2025
A chance to be part of a high-growth platform redefining the creator economy
Work with a mission-led team focused on supporting creators around the world
A culture that values innovation, speed, excellence, ownership, and transparency
Remote working and flexibility during your assigned hours
Unlimited holiday
Opportunities to grow your experience within the team over time
Your voice and ideas matter - we’re building this platform together
The Work From Home Hub is dedicated to finding and sharing remote and hybrid job opportunities across the UK. The content available on theworkfromhomehub.co.uk is intended for general informational purposes only. While we strive to ensure the information provided is accurate and reliable, we make no guarantees or warranties, expressed or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of the information presented on our site.
Are you looking for a new role or a change in career?
At CV Prime, we support job seekers at all stages in their career with CVs, cover letters, personal statements, interview skills and more.
Contact CV Prime for a free CV review, or to see how we can help you
This page may contain adverts for products and services tailored to those seeking homebased roles or already working remotely. These adverts help The Work From Home Hub source and share more job opportunities to our community. Support our mission - become a partner today.
