Network Manager
Employer: Medigold Health
Location: Home based within the UK
Temporary: Fixed-term contract (Maternity cover)
Working hours: Full-time (37.5 hours per week) Monday to Friday between 8am and 6pm
Salary: £30,000
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The Network Manager will provide effective management for the HK Network across the UK, taking responsibility for the operational delivery. They will ensure our testing standards and expectations are maintained Nationwide, and monitor response times, gaps in coverage and the quality of work to ensure company standards are met at all times and any issues or concerns are escalated where required.
The Network Manager will look at initiatives to keep the remote network across the UK engaged and included in the overall team, which will include regular communications, team updates and face to face visits.
They will be involved with proactive initiatives and projects to continue expanding the service, working with the wider teams in the business including Client Services, Training, Finance and The People Team.
Main Objectives
Manage the Technicians plus the central Network Team
To be able to inspire, support and lead a team of highly motivated people within the Network team, being responsible for their daily activities and the guidance of everyone
To be point of contact for operational aspects of the network, building strong and sustained relationships across the business
Support the Associate Director to evaluate, manage and develop departmental objectives, through the efficient and effective utilisation of staff across all teams
Liaise with Department Managers across the business to ensure overall daily operations and staffing levels are maintained
Monitor and maintain required staffing levels, through recruitment, selection and induction
Ensure individual and collective training programmes are implemented, refreshed and monitored to ensure our people are skilled in all aspects of their role
Act as an ambassador for the business through Medigold Health’s Genetic Code ensuring that performance is analysed to identify continual improvements.
Ensure regular communication is shared across the whole team to update on best practices
Specific Responsibilities
People Management
Working with the Client Services Team to identify any gaps or concerns in the network
Responsible for managing the production of internal reports to identify the networks response time, errors and general performance to swiftly resolve any areas of concern
Plan for future recruitment in the network and resource requirements based on current and future contractual requirements and response times/SLA
Manage the recruitment/onboarding process to cover areas including technician vacancies and screening
Arrange and carry out onboard training and ongoing refresher training
Ensure all HR processes are adhered too – including Right To Work interviews and formal probationary reviews
Oversight and management of technician expenses and claims – dealing with any areas of concerns as needed
Oversee annual audits, using it as an opportunity to engage with the technicians as well as ensuring continuous competence and monitoring compliance
Respond to any areas of concerns raised by the Client Services Team around conduct of technicians and engage with HR for support if needed
Ongoing proactive initiatives to improve the engagement of the network (listening groups, email updates etc)
Oversee the Drug and Alcohol testing conducted by the clinicians
Point of contact for approved network comprising of Drug and Alcohol Technicians, Occupational Health Technicians, Nurses and Advisors
Proactively communicate update and changes in procedures ensuring awareness of our field network and office based employee
When compliance problems arise, conduct investigations to discover the roots of the issue
Examine and improve auditing processes to prevent compliance issues or resolve them in a timely manner
Responsible for reviewing processes/documentation and rolling out any changes needed
Work with the Central Stock Team on the management of technician stock and how we can further develop/improve this as the network continues to expand
Support the Director with external audits
Collate, maintain, and update evidence for external audits
Skilfully articulate business requirements to the team
Ensure team reviews and appraisals are completed within the due review dates
Responsible for inducting new members as they join the team, identify training needs
Facilitate meetings as appropriate
Reporting /Performance
Continuous communication with other internal departments and stakeholders to provide client information and ensure that customers receive excellent customer service.
Act as a point of contact for escalated queries and complaints, adhering to timescales set within the complaints procedure.
Oversee and analyse performance reporting such as Call-Out KPI, Decline Log, CT Utilisation, Error Log
Requirements for this role
People Management experience in a team-oriented workplace
Must be able to effectively communicate verbally and in writing to a high standard
GSCE’s grades 4 – 9 in English and Maths
Proficient use of Microsoft Office such as Outlook, Excel, PowerPoint, Word and Teams is essential for this role
Our Company Benefits
31 days holiday inclusive of bank holidays, increasing with length of service
Pension Scheme
Access to Company benefits and discount portal
Access to a Health Cash Plan
Free eyecare vouchers
Cycle to work scheme
Access to confidential Employee Assistance programme
Interactive mental health and wellbeing app
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