Netherlands Membership Coordinator - Dutch and English Speaking
Employer: PETA
Location: Hybrid in London or remote in mainland UK
Temporary: 12-month fixed-term (with hope to extend)
Working hours: Part-time (24 hours per week)
Salary: £17,700 - £18,600 pro-rata (£29,500 - £31,000 full-time equivalent)
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Position Objectives:
To assist the international membership services manager in providing a high level of care to PETA’s members and supporters
To coordinate responses to correspondence from members and supporters in Dutch and English, including phone calls, e-mails, and letters
To provide PETA Netherlands with general administrative support
Reports To:
International Membership Services Manager
Location:
Hybrid in London or remote in mainland UK
Term of Employment:
Part-time (24 hours per week), 12-month fixed-term (with hope to extend)
Salary:
£17,700 - £18,600 pro-rata (£29,500 - £31,000 full-time equivalent)
Primary Responsibilities and Duties:
Ensure that all member and supporter contact (letter, e-mail and phone) is handled in a timely, professional, and efficient manner that reflects the organisation’s positions and values, and that outgoing correspondence contains up-to-date information
Handle incoming member and supporter phone calls
Translate correspondence from English to Dutch and from Dutch to English
Verify donor details and input relevant data into the membership database
Maintain a stock of PETA literature and fulfil supporter requests for leaflets, stickers, and other materials, working with external agencies when necessary
Process invoices, prepare cheque requests, and liaise with the PETA Foundation’s Finance Department
Liaise with external agencies as necessary – and as directed by the international membership services manager – in order to resolve any supporter issues
Open, sort, and distribute incoming post and faxes in a prompt manner, responding and forwarding mail to other agencies as appropriate
Perform general administrative tasks to support PETA Netherlands
Perform any other duties assigned by the supervisor
Qualifications:
Excellent verbal and written communication skills in Dutch and English
Proof of right to work in the UK
Experience with Windows and Microsoft Outlook
Knowledge of animal rights issues and PETA’s current campaigns
Proficiency with computers
Good proofreading skills
Excellent organisational skills and attention to detail
Ability to maintain strict confidentiality at all times
Commitment to the objectives of the organisation
Adherence to a vegan lifestyle strongly preferred
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