Multi-programme Energy Advisor
Employer: Energy Saving Trust
Location: Home-based, West Yorkshire
Working hours: Full-time - This is a full time 37.5 per week role. The contract hours for this postion will be required to work a shift pattern between the hours of 8am-6pm Mon-Fri and 8am-6pm Saturday.
Salary: £25,570 per annum
Closing date: 30/09/2025
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Who we are
Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.
At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.
Here are some of the benefits we offer:
25 days of annual leave plus bank holidays, with additional leave earned through length of service
Three extra days off over the Christmas period as a gesture of goodwill
A competitive pension scheme with generous employer contributions
Flexibility in our ways of working – work from home, in the office, or a mix of both, depending on your role
Two paid volunteering days per year – a chance to give back to the causes that matter most to you
Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work.
The team
The consumer advice-focused role will sit in the energy team, whose purpose is to enable households, small businesses and communities to have affordable energy costs and reduce carbon emissions that contribute to climate change.
We provide energy advice services, renewable energy expertise and manage and administer loans and grants for energy saving and low or zero carbon improvements to homes and businesses on behalf of governments, local authorities and businesses.
Our work is service-focused and seeing the impact we have on the lives of people we support is what brings us to work each day.
We collaborate and support each other, sharing expertise and best practice and innovating to deliver world-class customer experience.
The role
You will move between different energy advice services as required, swiftly learning and applying different knowledge for each, while at all times meeting high quality and customer service standards. You will advise on a wide range of topics including energy efficiency, home renewables, low and zero carbon heating, affordable warmth, low carbon transport and water efficiency. (Full training will be provided.)
What you’ll do
Provide telephone, written and online based energy advice to a wide range of householders and small businesses. You will have the ability to motivate and enable householders to take action to reduce their fuel bills and cut carbon emissions, and for them to make their homes warmer and more comfortable.
We are looking for someone with strong experience in delivering excellent customer service, who is able to listen to and respond to customers’ individual needs, drawing on a breadth of energy efficiency, low carbon technology, sustainable energy and affordable warmth knowledge to tailor advice appropriately.
What you’ll bring
A proven track record of delivering excellent customer service in an advice setting.
Knowledge and understanding of energy efficiency and existing energy schemes.
Ability to work across multiple programmes and maintain a broad knowledge base of multiple programmes.
The ability to learn and apply new knowledge quickly.
Excellent verbal and written communication skills, including ability to communicate effectively with vulnerable customers.
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