Lettings Officer (Midlands)
Employer: Platform Housing Group
Location: The role is a home-based one, however there is an expectation to travel in to our offices at least once a month for team meetings. This will alternate between our Worcester (WR5 1AQ) and Birmingham offices (B37 7YD). During your induction period, you will also have the opportunity to occasionally work in the office to aide your development in the role.
Working hours: Full Time
Salary: Up to £31,905
Closing date: 13 July 2026
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Are you result driven with the ability to deliver great customer service?
Platform Housing Group are one of the largest housing associations in the Midlands. Now is a great time to join Platform, we are a dynamic, forward-thinking social housing business who offers employees an inclusive and supportive environment with excellent benefits and family friendly policies.
We are currently looking to recruit a Lettings Officer to join our very busy Lettings team. Our aim is to provide our customers a positive journey at a stressful time. We want our customers to recommend us to everyone they know and become the landlord of choice.
What could you be doing?
In this role you will be balancing supporting our customers and providing exceptional service with meeting the needs of the business to reduce how long our available homes are empty and losing rental income. You will assess the applicants' circumstances and their suitability to be a customer, ensuring we are creating successful tenancies and sustainable communities.
The role is a home-based one, however there is an expectation to travel in to our offices at least once a month for team meetings. This will alternate between our Worcester (WR5 1AQ) and Birmingham offices (B37 7YD). During your induction period, you will also have the opportunity to occasionally work in the office to aide your development in the role.
What are some things we need from you?
A background in social housing or lettings would be preferred.
Great interpersonal skills and the ability to resolve issues positively and objectively.
The ability to work collaboratively as part of the wider lettings team to achieve business objectives and meet KPI targets and deadlines.
Experience of working closely with customers in a result driven environment and enjoy working towards performance indicators.
A customer focussed, positive mindset is a must along with strong organisational and decision-making skills to thrive in this busy team.
Whilst this role is home based; you would need to ideally be based within a commutable distance of our Birmingham or Worcester offices.
This role will require a basic DBS check.
What are some of our great benefits?
Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
Learning and Development opportunities
Salary sacrifice electric vehicle scheme
Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
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