Learning Operations & Insights Co-Ordinator
Employer: Doubtless Pet Insurance Partnerships
Location: we are flexible on the location for this role, it can be based fully remote in the UK, hybrid or based within our office
Working hours: 37.5 per week, Monday to Friday 9am to 5pm
Salary: up to £28,000 dependent on suitability
-
About the Role
As our Learning Operations & Insights Coordinator, you'll play a pivotal role in ensuring our learning programmes run seamlessly from end to end.
You'll be the go-to expert for our Cornerstone Learning Management System, supporting the administration, optimisation, and reporting of learning activity across the business. Working closely with Learning & Development and the wider Talent team, you'll help ensure colleagues have access to engaging, compliant, and impactful learning experiences.
Alongside managing learning operations, you'll be responsible for producing meaningful learning insights and reporting that help drive business decisions, identify trends, and improve learning outcomes.
What You'll Be Doing
Learning Operations
Coordinate virtual and face-to-face learning events and programmes.
Manage learning schedules, communications, attendance tracking, and administration.
Support onboarding and mandatory learning activity across the business.
Ensure learning records and compliance data remain accurate and audit-ready.
Provide responsive support for learning queries and stakeholder requests.
Cornerstone LMS Expertise
A significant part of this role will involve owning and maintaining the Cornerstone LMS.
You'll need extensive experience administering Cornerstone, including:
User management and data maintenance
Curriculum and learning assignment management
Content uploads and catalogue administration
Automated communications and notifications
Compliance tracking and reporting
Learning programme setup and optimisation
We're looking for someone who can confidently navigate Cornerstone, identify opportunities to improve system utilisation, and ensure a seamless learner experience.
Reporting, Analytics & Insights
You'll own the production and analysis of learning data, transforming information into meaningful insights that drive action.
Using Advanced Excel and Power BI, you'll:
Produce learning and compliance reports
Monitor training completion rates and mandatory learning activity
Identify trends, risks, and opportunities
Create dashboards and visualisations for stakeholders
Provide data-driven recommendations to support business decisions
Continuously improve the quality and accessibility of learning MI
This role would suit someone who enjoys working with data and can confidently turn complex information into clear, actionable insights
What We're Looking For
Proven experience administering Cornerstone LMS with confidence and accuracy
Advanced Excel skills, including reporting, data analysis, formulas, pivot tables, and data manipulation
Experience creating and maintaining reporting dashboards using Power BI
Strong analytical skills with the ability to identify trends and present meaningful insights
Exceptional organisational skills and ability to manage multiple priorities
Excellent attention to detail and commitment to data quality
Experience working within a learning, talent, HR, or people-focused environment
Strong communication and stakeholder management skills
Most Importantly...
We're looking for someone with a genuine passion for people development.
Someone who understands that behind every report, compliance metric, and learning programme is an opportunity to help a colleague grow, develop new skills, and succeed.
If you're energised by creating great learning experiences and enabling others to achieve their potential, we'd love to hear from you.
What you’ll get
We recognise that your hard work shouldn`t come without its perks, so here`s a little list of some of the things you can expect to get from us:
25 days annual leave, which increases with service, plus bank holidays
A day off for your birthday
One paid day off per year to volunteer with a UK-registered animal charity of your choice
Access to 50% off insuring pet companions
Free access to our expert vet partner, Joii Pet Care, for your cat and/or dog
Your mental and physical health is incredibly important to us. That’s why we offer discount on gym membership, access to a dedicated Wellbeing Hub and a healthcare cash plan.
We like to celebrate success and recognise excellent employee performance; we will donate £3k to the charity of our employee of the quarter’s choice
Most importantly, you’ll be working with, and supported by, a team of courageous, passionate, and kind-hearted individuals – we might be biased, but we think that they’re a pretty pawsome bunch!
What we are all about!
We are the Doubtless – a pan European fully integrated pet insurance and health services platform operating in several markets across Europe including the UK, France, Netherlands, Belgium and Germany.
We are one of Europe’s largest pet insurance and services organisations, with over 1400 colleagues supporting over 2 million pets in 8 countries.
At Doubtless, we are on a mission to strengthen the unique bond between you and your pet, through our innovative products and services.
We're guided by our values of Performance, Exploration, Togetherness and Sustainability and as pet owners, many of us at Doubtless feel a personal connection with our mission.
We take pride in the contribution we each make in delivering an ecosystem that will change the future of pet insurance and healthcare services for the benefit of our customers and their pets
Inclusion, Diversity and Belonging at Doubtless
At Doubtless, we take inclusion seriously. This means nurturing a culture that respects everyone as an individual and values the unique perspectives we all bring through our background, characteristics, and lived experiences.
We know that harnessing our differences makes us stronger and helps us to deliver better outcomes for our customers and each other. That’s why we are committed to ensuring that everyone is treated fairly and without discrimination, and we are passionate about creating an inclusive environment where everyone feels they belong.
Our recruitment process
As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit check, a Fit and Proper check and reference checks.
Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.
Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
The Work From Home Hub is dedicated to finding and sharing remote and hybrid job opportunities across the UK. The content available on theworkfromhomehub.co.uk is intended for general informational purposes only. While we strive to ensure the information provided is accurate and reliable, we make no guarantees or warranties, expressed or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of the information presented on our site.
Join our Substack and get practical job‑search support including: weekly Q&A, 70+ guides, flexible income ideas, weekly calls, monthly camera‑confidence sessions, expert insights, and behind‑the‑scenes updates.
£5 per month, no long‑term commitment. Come, take what you need and leave whenever it stops helping.
This page may contain adverts for products and services tailored to those seeking homebased roles or already working remotely. These adverts help The Work From Home Hub source and share more job opportunities to our community. Support our mission - become a partner today.