Learning Disability Caseworker Team Manager
Employer: Mencap
Location: You will work primarily from home with the option to use Mencap sites; there may be travel, varied hours, and attendance at events required.
Working hours: 37.5 hours per week
Salary: £39,226 per annum
Closing date: 23 Mar 2026
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Do you have experience in managing caseworkers in an advice service setting? Could you deliver advice from your home, and support a team of caseworkers to do so, occasionally travelling to Mencap offices and events, when needed?
The Learning Disability Helpline in England are seeking a Learning Disability Caseworker Team Manager to lead a team delivering complex casework including safeguarding, health, community care, benefits, housing and SEND advice. Our casework is delivered remotely and in community settings across England, to people with a learning disability, their families, carers and other interested parties.
This is a full time (37.5 hours per week) permanent position. You will work primarily from home with the option to use Mencap sites; there may be travel, varied hours, and attendance at events required.
What will you bring to the role?
Experience of advice giving professionally
Experience of managing casework including identification and management of safeguarding and difficult cases
Dealing with complaints and investigating issues
Experience of working with people with a learning disability (or other education, health or social care setting)
Experience of managing people and partnerships
Experience of interpreting data and using CRM Systems
Qualifications in advice or in an advice theme e.g. housing, benefits, community care, SEND or other area
Experience in managing a remote team with diverse working styles and varying levels of experience
Ability to self-manage a diverse workload, progressing longer projects at the same time as responding to quick deadlines
The ability to use the Call Handling, CRM and other operational software (generally Microsoft)
Experience in leading on safeguarding adults and children
Critical thinking and diagnostic questioning skills
For more information about the role and it's requirements, please see the job description. Duties and responsibilities may evolve over time to reflect the needs of the organisation and the role.
This vacancy closes on Tuesday 15th March and interviews will be held soon after.
Here at Mencap we operate a blinded recruitment process for a lot of our roles, please ensure you apply with a full application and covering statement that outlines why you would be the ideal person for this role. Your CV won't be seen until interview.
JOB ID: 35643
Benefits
Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.
Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings. For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!
About Mencap
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in. At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. Belonging at Mencap is for everyone, every day, everywhere. · Everyone is expected to treat people well and make Mencap an inclusive organisation. · Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes · Everywhere people will feel respected, valued, and safe to be themselves. We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies. We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.
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