Interim Head of Client & Customer Support
Employer: Healios
Location: Fully remote (UK based)
Temporary: Fixed Term Contract (March to the end of the year 2026)
Working hours: Full time
Salary: £80,000 per annum, pro rota
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Reporting to the Chief Operating Officer, the Interim Head of Client & Customer Support will lead the Client Bookings, Client Onboarding, Client Success and Customer Operations teams, totalling 28 people.
You’ll continue to shape how we deliver excellence and operate in digital health; leading the adoption of new technologies, systems and processes that improve our ability to book and schedule client appointments, respond to customer contacts, scale services, leverage automation and ensure Healios is set up for success.
The Interim Head of Client & Clinical Support Services will work collaboratively and cross-functionally across Healios to design and mobilise new products and services, ensuring that our clients and customers by design experience excellence.
You will be operationally and commercially experienced.
To be successful in this role you will have:
Extensive experience in leadership positions and management of multiple functions, including Customer Support and Customer Operations in a service delivery environment
Extensive experience of operations, transformation, implementation, adoption of new technologies, continuous improvement and benefits realisation
Advance problem-solving skills, with the ability to quickly diagnose complex operational and people related challenges, identify root causes, and implement pragmatic, data-informed solutions in a dynamic environment.
Proven track record on supporting, developing, empowering and mentoring individuals to enable a culture of high standards and performance.
Ability to align their function’s work to company strategy, operations, and commercial aims balancing short-term or function-specific needs with company-wide priorities while ensuring high performance and engaged teams.
The ability to make data informed decisions, triangulate information from multiple sources and have proven success in working within a target driven environment.
Well developed communication and influencing skills.
ACCOMMODATIONS
We’re glad to accommodate candidates who need adjustments throughout the hiring process and we're always learning about different accessibility needs to ensure our hiring process is accessible for all candidates. We encourage you to be open about the adjustments you need so we can adapt our interview process. You can read more about Healios being an Inclusive Employer on our Notion page
Healios is a Disability Confident Committed Employer and we are committed to inclusivity and equality for people with different needs in the workplace.
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