Hire Desk Controller - Nights
Employer: HSS Hire
Location: Remote
Working hours: Monday - Thursday (6pm - 6am)
Salary: Not listed
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At HSS ProService Marketplace, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping businesses save time and work smarter.
The team you'll join:
Our operations team are at the heart of connecting customers with trusted supplier partners. As a key part of this dynamic group, you'll gain in-depth knowledge of our products and processes, forming close relationships across our operations network to ensure customers receive what they need, on time and in budget.The impact you'll have:
You'll bring your recent experience within the hire industry and act as a crucial link between our customers and suppliers, during out of hours, ensuring a seamless service. Your expertise will directly contribute to customer satisfaction and operational success.A typical day:
Handling all customer requests within agreed SLAs and supporting any logistics queries
Making recommendations to customers and supporting the ordering process
Coordinating third-party carrier movements to ensure timely deliveries
Prioritising preferred suppliers in line with contracts, aiming to maintain positive margins
Negotiating with suppliers when needed to optimise contract costs
Educating customers on our diverse divisions to enhance service value
Meeting and exceeding key KPIs, including job completion rates and margins
What you'll bring:
Previous hire industry experience
Strong customer service experience and logistics knowledge
Excellent communication skills for building lasting relationships
Proven multitasking abilities and attention to detail
Resilience and tenacity to thrive in a fast-paced operational environment
What you’ll get back:
Join a forward-thinking team that's committed to transforming how businesses operate, using the latest technology and a bold vision. If you're passionate about being part of an industry disruptor, this is the place to build your career.
Your birthday each year as annual leave to spend how you want to!
One paid volunteering day each year to give back to your community
Training and development opportunities to grow your career and skills
Wellbeing and healthcare support—at work and at home
A culture of revolution, driving digital change in a traditional industry
Discounts and cashback on a huge range of perks including gyms, restaurants, and shopping
Access to flexible benefits like Cycle to Work, Holiday Buy, Critical Illness Cover and more
Different Perspectives, One Platform
We’re not all the same and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.
Whether you’re starting out, switching careers, or looking for your next big move - if you’ve got the skills and the drive, we want to hear from you.
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