Head of Programmes
Employer: Ygam
Location: Remote (Home based) with occasional travel
Working hours: Full-time
Salary: £50,648 per year
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Main Role & Responsibilities
The post holder is required to provide strategic leadership and oversight of all programme activity, ensuring all activity is delivered and evaluated effectively and in alignment with organisational goals.
The successful candidate will lead and develop programme teams and oversee engagement, planning and delivery, and monitor risk and opportunities. They will develop strong relationships representing the organisation externally, and ensure programmes demonstrate clear impact and meet quality standards.
Role Requirements
Duties will include but not be limited to:
Strategic Leadership & Direction
Lead all programme activity and ensure alignment with organisational goals
Translate vision and strategic goals into actionable programme, content and priorities
Identify opportunities for growth, innovation, and impact
Contribute to wider organisational strategy and oversee the operationalisation of strategic goals
Work closely with other heads of services to support strategic development
Programme Development & Design
Oversee the development and evolution of programmes, content, and resources
Ensure programmes are evidence-based, relevant, and high quality, aligning with quality standards, working closely with the insights team
Lead needs assessments and stakeholder consultations to understand programme needs
Embed inclusivity, accessibility, and best practice in all programme design
Programme Delivery & Operations
Oversee the planning, implementation and delivery of all programmes
Develop systems, processes, and timelines for consistent execution
Manage programme budgets and resource allocation
Identify and mitigate risks to delivery
Identify opportunities for commercialisation of products and services
Performance, Monitoring & Impact Measurement
Define KPIs and success metrics aligned to organisational outcomes
Analyse data to assess programme effectiveness and impact
Use insights to drive continuous improvement and strategic decisions
Report on performance to senior leadership, funders, and stakeholders
Stakeholder & Partnership Management
· Build and maintain strong relationships with:
Partners and collaborators
Funders and commissioners
Community or beneficiary groups
Represent the organisation externally at meetings, events, and networks
Identify and develop strategic partnerships to enhance programme reach
Team Leadership & Management
Lead, manage, and develop the delivery leadership team
Participate in strategic development and oversee work within delivery and impact portfolio
Work closely with other heads of services to provide support to the SLT
Set clear objectives, expectations, and performance standards
Provide coaching, mentoring, and professional development opportunities
Foster a collaborative, inclusive, and high-performing team culture
Quality Assurance & Governance
Ensure programmes meet quality standards and organisational policies
Maintain compliance with relevant regulations and safeguarding requirements
Oversee documentation, reporting, and accountability processes
Resource & Content Oversight
Ensure the development of high-quality programme materials and resources
Oversee content consistency, branding, and alignment with organisational values
Ensure resources are accessible and effectively utilised
Financial Oversight
Manage programme budgets and ensure cost-effective delivery
Monitor expenditure and ensure alignment with funding requirements
Support fundraising and contribute to funding proposals as required
Innovation & Continuous Improvement
Work with Insight and Innovation team to stay informed of sector trends and best practices
Encourage innovation in programme design and delivery
Pilot and scale new approaches based on evidence and feedback
· Oversee development of all programmes and associated content and resources
Person Specification
Essential
· Educated to degree level or have the equivalent experience
· A detailed understanding of education, Health and Social Care and family services and how to engage these sectors
· Confident leader with previous demonstrable experience in overseeing multiple programmes or portfolios with matrix management experience
· Proven track record of developing, delivering, and scaling programmes with measurable impact
· Experience working with a range of stakeholders, including partners, funders, and communities
· Experience managing budgets and resources effectively
· Experience of delivering regional and national programmes
· Strong understanding of programme design, delivery, and lifecycle management
· Understanding of partnership working and stakeholder engagement approaches
· Awareness of relevant policy, regulatory, and safeguarding requirements
· Strong strategic thinking skills with the ability to translate vision into actionable plans
· Excellent planning, organisational, and project management skills
· Ability to manage multiple priorities and complex programmes simultaneously
· Strong analytical skills with the ability to interpret data and drive continuous improvement
· Ability to define KPIs and measure programme success effectively
· Excellent interpersonal and communication skills, with the ability to influence and build relationships
· Proven ability to lead, motivate, and develop teams through coaching and performance management
· Strong commitment to quality, impact, and continuous improvement
· Collaborative and inclusive leadership style
· High level of integrity, accountability, and professionalism
· Adaptable and resilient in a dynamic and changing environment
· Passionate about the organisation’s mission and values
Desirable
· Experience of working in gambling harms prevention sector or another similar or related field
· Experience of operationalising strategic plans
· Experience in developing harm prevention programmes and or interventions
· Knowledge of sector trends, innovation, and best practice
· Leadership qualification
· An understanding of public health frameworks and approach to harm prevention
· An understanding of PSHE, PSE, Learning for Life and Work
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