Head of Implementation
Employer: Pinpoint
Location: This is a remote role based in the UK or US (EST only), managing a team of 6 across both regions, with approximately 15% travel for customer and team visits.
Working hours: Full Time
Salary: Not listed
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About the Role:
Own implementation globally, UK and US teams, end-to-end, with full accountability for outcomes
Lead, develop, and formally manage the implementation team, setting standards, running one-to-ones, developing careers, and building a team with a clear identity and a high bar
Own the sales-to-implementation handoff, working closely with our VP of Sales to ensure what gets promised before a customer signs reflects what we can deliver, and that the right groundwork is laid before implementation begins
Drive the continuous improvement of the function: playbooks, documented processes, consistent handoffs, and defined success milestones for every customer tier
Define what good implementation looks like at each customer tier, including whether and how the current model needs to change, and build the business case for it
Define and own the metrics that demonstrate the return on investment of the implementation function (we currently track average implementation duration by customer tier and active implementation volume)
Be a credible, visible presence in customer and prospect conversations at a senior level, someone who can walk into a room, make confident calls, and inspire confidence in how we work
About You:
Owned an implementation function before. Not participated in one, not managed projects within one. Accountable for outcomes, built processes, and formally managed a team
Experienced in fast-growing environments where volume, pace, and limited resource were the reality. Not someone whose background is primarily in businesses where implementation is a revenue line and headcount or billing solves the problem
Comfortable building structure where little existed before, or materially transforming one that had stalled. Playbooks, processes, operating rhythms created or overhauled from scratch, not inherited and left unchanged
Experienced across the full B2B SaaS customer range, SMB, mid-market, and enterprise. Understands what customers at different price points expect, how their internal dynamics differ, and how to calibrate accordingly. Not someone who has only ever operated in one environment
Technically credible. Able to hold a real conversation about configuration, data migration, and integrations without a translator. Comfortable working alongside a technical success team to get things done without needing to own everything directly
A doer first. Especially in the early months, in the work: on customer calls, reviewing playbooks, debugging what's broken, leading from the front. Doesn't wait for others to build things they could build themselves
Fast-moving and proactively responsive. Not as a preference, as a baseline
Confident working across commercial teams. Understands the sales cycle, knows what a good handoff looks like, and willing to push back internally when commitments are being made that will create downstream problems
A strong people manager. Develops the team, gives clear feedback, holds a high bar, and creates the kind of clarity and structure that lets people do their best work
Genuinely AI-forward. Actively experimenting with new tools, genuinely curious about what they make possible
Familiar with HR tech or ATS environments, a genuine advantage in this role
Comfortable with approximately 15% travel across the UK and US for customer visits, team time, and key internal moments
What We Offer:
We want Pinpoint to be the best place you’ve ever worked—somewhere you feel valued, supported, and excited to grow. Here’s what you’ll get:
Comprehensive healthcare – Excellent medical, dental, & vision coverage for you and your family
Unlimited holidays – Take the time you need to rest and recharge
Mental health support – Unlimited, immediate access to professional counseling via Spill
Retirement contributions – 401k or pension contributions depending on your location
Remote-first – Work where you’re most productive, with flexibility and trust as the default
Equity with real upside – Share in the long-term value you help create
Fully paid parental leave – Up to 16 weeks of paid leave for new parents
Learning budget – Annual funds for courses, books, or anything that supports your growth
A detailed overview of our benefits can be found here.
About Pinpoint
We’re changing the way companies hire, and rewriting the rules of recruitment.
We’re a high-growth HR tech company building software that makes hiring faster, fairer, and more human, fixing the broken processes that make it hard for great candidates and great companies to find each other.
Founded in 2018, we bootstrapped our way to 500+ customers and $5M ARR before raising private equity funding in 2023 to support our next stage of growth. Today, we’re a 90-person team across the U.K. and U.S., serving more than 1,000 organizations worldwide. We scale deliberately, with sensible unit economics and no layoffs, because we’re building for the long term—not the next funding round.
Our product is deep and configurable enough to support complex hiring workflows, yet simple enough for teams to love using every day. That balance is what makes Pinpoint different. We back it up with genuine care, including fast (under 90 seconds) support from real people who know the product.
Our culture is built on genuine transparency and values we actually use to make decisions. Even as we’ve moved past early-startup noise, everyone here still shapes how we operate—taking ownership, staying curious, and solving problems proactively. As we scale, we balance structure with flexibility while holding ourselves to a high bar for respect and kindness.If you’re excited by meaningful problems, high ownership, and working with smart, kind teammates, we’d love to hear from you.
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