General Income Recovery Officer
Employer: Liberata
Location: Home worker
Working hours: Full time
Salary: £24,311 - £28,354
Closing date: 16/02/2026
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We have a vacancy for an experienced General Recovery Income Officer who would join our Debt Recovery Tower on our Collections & Recovery Team in North Somerset. We provide a full collection and debt recovery service on a range of debts across the Council. This role is a fantastic opportunity for someone used to a fast-paced environment, with experience in debt recovery and a passion for delivering high-quality service.
Key tasks and responsibilities:
Debt Management: Manage a ledger of aged debts and proactively recover various debt types, ensuring timely progression of debts through their recovery cycles.
Correspondence Handling: Deal with communications from debtors and third parties via post, email, and telephone and handle interactions with vulnerable clients and their representatives, i.e. executors of estates.
Proactive Communication: Make proactive calls regarding payment and recovery of debts, recommending Direct Debits and/or arrangements, where appropriate.
Debt Referrals: Refer cases to local support services, Debt Collectors (and review their returns) or recommend legal action to the Client where appropriate.
Write-Offs: Make recommendations and prepare documentation for write-offs.
Record Keeping: Record all recovery actions on IT systems like Agresso and ContrOCC.
Compliance: Ensure all work complies with SLAs, regulatory, and audit requirements to support service delivery.
Essential Skills and Attributes:
Debt Recovery/Credit Control Experience: Prior experience is crucial, particularly outbound call recovery.
Fluent English: Proficiency in both written and spoken English.
IT Skills: Competence in Microsoft Word, Outlook, and Excel.
Telephony Skills: Proven ability to communicate effectively, especially with vulnerable debtors.
Self-Management: Confidence and professionalism in all interactions.
Self-Motivation: Ability to work towards targets by prioritizing and planning.
Attention to Detail: Producing high-quality and accurate documentation.
Flexibility and Adaptability: Being able to adjust in a changing environment.
Team Collaboration: Work well with a team and a willingness to assist team members when needed.
Security vetting and checks:
All successful candidates must meet the government’s Baseline Personnel Security Standard (BPSS).
External candidates: This includes a basic criminal record check (for unspent convictions) and an annual adverse finance check (for CCJs, IVAs, bankruptcies, Scottish decrees, or Administration Orders).
Internal candidates: An annual adverse finance check will be required.
If you do not meet these requirements, your offer may be withdrawn.
The Company
Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.
Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values.
Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.
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