Freelance Community Manager
Employer: Mumsnet
Location: Remote, UK
Working hours: The role is mainly weekends and evenings only, on a freelance basis from home.
Salary: Not listed
Closing date: Friday 20th February.
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Mumsnet is looking for a Freelance Community Manager to join our brilliant community team. We need someone with an excellent command of English who’ll thrive in a busy, fast-paced environment - and who, crucially, has a very good sense of humour.
You’ll be a calm, decisive presence in the middle of the internet’s liveliest parenting forum: a first-rate problem solver with a bucketload of common sense, sound judgement, and the ability to make nuanced calls when things get complicated. Familiarity with Mumsnet’s forums and ethos is a big plus.
As a Community Manager, you’ll be responsible for handling user reports, engaging with Mumsnet users on the Talk boards, applying our Talk guidelines thoughtfully, and explaining decisions clearly and fairly.
Role and responsibilities
Applying Mumsnet’s Talk guidelines in response to user reports
Maintaining an active presence on the boards and communicating with users
Responding to individual reports with care, clarity and consistency
Making thoughtful judgement calls in sensitive or fast-moving situations
Requirements
Skills required
A degree, or equivalent professional experience
Excellent written communication skills
An unflappable, positive and conscientious approach
Strong customer service instincts and empathy for users
High level of computer literacy
Confidence using social platforms and understanding online communities (especially Mumsnet)
Nice to have
Previous community management or moderation experience
Benefits
The role is mainly weekends and evenings only, on a freelance basis from home.
If you think this sounds like you, please apply with a brief covering letter that summarises your suitability for the role and your awareness of Mumsnet, as well as your CV.
Deadline for applications: Friday 20th February. We'll be calling the best candidates in for interview as soon as we spot them so don't delay!
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