Family Support Coordinator (Croydon)
Employer: National Autistic Society
Location: This role is Home-based with frequent travel throughout the London Borough of Croydon and occasional travel across London and the South East.
Temporary: fixed term until 31st March 2027.
Working hours: 15 hours per week across 2 days
Salary: £12,495.60
Closing date: 25 August, 2026
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The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services. Successful applicants will be required to complete the relevant safeguarding checks if relevant to their role.
Join Us as a Family Support Coordinator
The National Autistic Society helps create a world that works for autistic people and within National Programmes we champion the rights and interests of autistic people and their families, making sure national policies and legislation reflect their needs. We have a rewarding opportunity for a Family Support Coordinator within the Family Support Team. If you share our values and want to make a difference, we’d love to hear from you.About the Team
The Family Support Team provides specialist support to autistic children, young people and their families. We help parents and carers build knowledge, confidence and resilience through tailored support, information, courses, activities and guidance. Working in partnership with local services and community organisations, we ensure families can access the support they need and improve outcomes for autistic children and young people.About the Role
As a Family Support Coordinator, you will deliver high-quality support services for autistic children, young people and their families across the London Borough of Croydon. You will provide practical and emotional support through courses, workshops, one-to-one appointments and community engagement activities, helping families to better understand autism, navigate local services and access the support available to them. The role requires a compassionate, organised and adaptable individual who can build strong relationships with families, professionals and partner organisations while ensuring services are delivered safely, effectively and in line with safeguarding and data protection requirements.What You’ll Do
Deliver face-to-face and virtual courses and programmes for parents and carers of autistic children and young people.
Provide one-to-one support through home visits, telephone consultations and virtual appointments.
Offer practical advice, emotional support, guidance and signposting to relevant services and support networks.
What We’re Looking For
Experience supporting autistic children, young people and their families in an advisory or support capacity.
A minimum of three years' experience working with autistic children and/or young people.
A minimum of three years' experience supporting parents and carers in an advisory capacity.
Click here for the Job Description
This advert is for a part-time position, fixed term at 15 hours per week across 2 days until 31st March 2027.
This role is Home-based with frequent travel throughout the London Borough of Croydon and occasional travel across London and the South East.
What we can offer you
Pension– Auto-enrolled pension scheme.
Annual Leave– 33 days (including public holidays). You can buy or sell leave each year.
Training– Great induction and training, including autism training.
Discounts– Online staff discount scheme for shopping, cycling, tech, and more (e.g., Asda, Tesco, Nike, Apple).
Healthcare– Cash plan for permanent staff.
Life Assurance– 2x your base salary.
Flexible Benefits– Options like private health, dental insurance, holiday trading, enhanced pension.
Support– 24-hour Employee Assistance Programme and counselling.
Mindfulness– Free Headspace app for you and up to 3 family/friends.
Blue Light Card– Eligibility for discounts.
About our application process
You will be required to upload your CV. If you are providing a supporting statement, please consider the following:
Look at the job description and person specification.
Tell us how your skills and experience match the role.
Give examples if you can.
We might close this job advert early if we get lots of suitable applications.
To protect our autistic adults & children at the National Autistic Society, some roles require employees to have a criminal background check. Possession of an Enhanced DBS Check either on the Update Service or conducted within the last 12 months would be preferable but not essential if its applicable to your role.
Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from autistic people.
We are an equal opportunities employer and part of the Disability Confident Employer scheme.
Important Information
Agencies need not apply.
Please note the National Autistic Society are unable to provide sponsorship for Visas.
The National Autistic Society may use artificial intelligence (AI) to assist our recruitment team with reviewing applications for this role. All application decisions are made by people and are not determined automatically by AI.
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