Emotional Support Worker
Employer: Survivors UK
Location: Primarily remote. Travel to our London office will be required from time to time.
Temporary: Fixed term until 31st March 2028, with possibility of extension
Working hours: Part time, 11.5 hrs per week fixed shift pattern, plus additional 4 hours per month for team meetings, clinical supervision and 1:1 line management.
Salary: £30,902 pa pro rata
Closing date: 28th May 2026 at 11:30PM
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Salary: £30,902 pa pro rata
Reporting to: Helpline Manager
Location: Primarily remote. Travel to our London office will be required from time to time.
Hours: Part time, 11.5 hrs per week fixed shift pattern, plus additional 4 hours per month for team meetings, clinical supervision and 1:1 line management.
Contract: Fixed term until 31st March 2028, with possibility of extension
Closing date: 28th May 2026 at 11:30PM
About us
SurvivorsUK exists for men, trans and non-binary people who have experienced sexual abuse, sexual assault or rape.
We support – by providing services such as a helpline, counselling, ISVA and group work.
We challenge – by raising public awareness of the issue, and dispelling myths
We build – by creating and facilitating networks for better access to help
We provide emotional support, information and signposting to survivors and anyone worried about someone they know, through a national counselling and webchat service (open until 8pm most evenings). Last year, 2,400 people contacted us via our webchat services and social media.
In London, we are the only organisation providing specialist services for men and boys, including individual counselling and therapeutic group work. Across London, we provide the capital’s only Independent Sexual Advisor (ISVA) Service that helps men and boys through the criminal justice system.
Purpose of Role
Emotional Support Workers provide valuable support to survivors of sexual abuse and their loved ones, through our helpline service. Last year, around 2,400 people contacted us via this crucial service. Our helpline is a starting point for support, as survivors take their first steps in reaching out for help. Emotional Support Workers are also integral to the SurvivorsUK eco-system, providing support to clients on our counselling waiting list and helping survivors navigate the different support options that are available.
ESWs provide emotional support, information and signposting through our national helpline service, which is offered via online webchat, SMS, Email, WhatsApp and telephone. The helpline is open from 10am to 8pm, 7 days per week.
This role follows the following fixed shift pattern: Thursdays, 12pm–8pm (with a 30-minute unpaid break) and Sundays, 4pm–8pm.
Please note that Helpline Team Meetings and clinical supervision take place on the first Thursday of every month from 9am–11am.
Main responsibilities include:
Provide high-quality emotional support, information and signposting via webchat, SMS, email, telephone, WhatsApp and other methods.
Assess risk and safety of callers when necessary. Escalate risks and ensure all safeguarding concerns are handled swiftly and in line with SurvivorsUK Safeguarding Policy and the Helpline’s Safeguarding procedure.
Accurately record all helpline contacts on our helpline system for monitoring, and participate in overall service monitoring and evaluation.
Triage non-helpline enquiries to appropriate colleagues.
Operate in a private, confidential environment.
Attend group supervision, team meetings and line management meetings, and
participate in ongoing training.
Click to see the job description and personal specification for more information
This post is subject to an enhanced DBS clearance.
How to apply
To express an interest in the role and to be considered, please submit the following:
An up-to-date CV.
A supporting statement that addresses the person specification in the recruitment pack and outlines your motivation for applying.
Closing date: 28th May 2026 at 11:30PM
Interview dates: TBC. Interviews will be held remotely via Teams or Zoom
Interview process: Shortlisting will take place following the application deadline. If you do not hear back from us, unfortunately this means your application has not been successful.
Stage 1: Role Play
Stage 2: Online video interview
Interview dates: TBC
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