DLA and Admin Support Assistant (Ealing)
Employer: Contact
Location: Hybrid (mix of office and home based)
Temporary: Fixed Term Contract until 31 March 2027, potential extension dependent on funding
Working hours: 13 hours per week
Salary: Pro rata – £12,164.60
Closing date: 24 July 2026
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Your role
To respond to enquiries and provide first advice and information to families in the London Borough of Ealing who have a child with a disability or special need (aged 0-25).
To support colleagues to provide group and 1-2-1 support to families in Ealing, empowering them to tackle financial hardship, debt, poverty and isolation, and encourage social and financial inclusion.
To support parents of all communities with form filling, particularly around DLA and PIP.
To support the Contact Ealing team with administrative support around group sessions across all projects, specifically the Crisis Resilience project
To work closely with statutory and voluntary services in Ealing in order to improve services to families and increase the take up of services and entitlements.
What we’re looking for
We are looking for a committed professional with experience supporting families of disabled children and a solid understanding of the issues they face, including leisure access, education, and respite care. The ideal candidate brings strong organisational and administrative abilities, is confident using Outlook, Word, Excel and PowerPoint, and communicates clearly in both spoken and written forms. They will have knowledge of welfare benefits such as DLA/PIP and other supports available to families, alongside a firm commitment to equal opportunities. This role requires someone who thrives in a busy team environment, maintains effective communication, and is self‑motivated, flexible, and comfortable working independently when needed.
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