Disability Engagement and Inclusion Officer

Employer: Disability Wales

Location: Remote homeworking with the option to use office space at Spark, Cardiff

Temporary: Fixed-term contract until 31st March 2028

Working hours: 21 hours per week

Salary: £34,434 per annum (pro-rata £20,660)  

Closing date: Midday on Thursday 15th January 2026

• Job description

  This position leads the development and strengthening of partnerships with Citizens Advice offices across Gwent and Cwm Taf Morgannwg. The role champions the Social Model of Disability among frontline staff and volunteers to improve service delivery and evaluate impact. It drives the accessibility and visibility of Citizens Advice materials and coordinates the strengthening of referral pathways from Disability Wales to Citizens Advice, ensuring inclusive, efficient, and coordinated client support delivered to disabled people.

  Key Tasks

  1.       Partnership initiation and relationship building

  ·       Make connections with Citizens Advice offices and key personnel

  ·       Develop working relationships with the Citizens Advice offices across Gwent and Cwm Taf Morgannwg area.

  2.       Information and advice services

  ·        Undertake Training Needs Analysis Survey of frontline staff and volunteers at Citizens Advice offices across Gwent and Cwm Taf Morgannwg.

  ·        Design, Plan, deliver, and evaluate Social Model of Disability Introductory Sessions

  ·       Review and recommend accessibility improvements of CA/DW information materials

  ·       Develop a system for recording, responding to and analysing information enquiries

  ·       to DW and making referrals to Citizen Advice and other agencies as appropriate

  ·       Participate in ongoing review of programme

  ·       Delivery of ongoing   Social Model Sessions & Engagement

  ·       Evaluation & Reporting to CA and DW

  3.       Promotional activity

  ·       Develop and promote project publicity materials

  ·       Develop links with Disabled People’s Organisations and other key stakeholders and service providers across the region

  ·       Represent the project at appropriate stakeholder meetings and events

  4.       General Duties

  To undertake any other duties as required which are in keeping with the aims of the post.

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