Digital Account Manager*

Recruitment Agency: Digital Appointments

Location: Fully remote (UK-based)

Working hours: Part-time, around 25 hours per week  

Salary: Not listed

• Job description

  Location: Fully remote (UK-based) Hours: Part-time, circa 25 hours per week
  
  We're recruiting on behalf of a multi-award-winning digital marketing and web design agency with over 20 years behind them. They build lead-generating WordPress websites and run performance-driven marketing campaigns for a varied portfolio of clients.
  
  This is a genuinely varied Account Management role at the heart of the agency — owning client relationships across live web projects, keeping work moving, and spotting opportunities to grow each account. It would suit someone who already lives and breathes web and marketing, knows the lingo, and is happy to roll their sleeves up rather than simply hand work off.
  This is a do-er's role. You'll be trusted to manage your own accounts and projects, but you'll also be the kind of person who jumps in and gets it done when needed — updating a page, briefing a piece of work, or having a confident conversation with a client about what's next.
  What You'll Be Doing

  • Acting as the day-to-day point of contact for a portfolio of clients across their websites and marketing

  • Managing multiple projects at once and keeping priorities straight when they shift (because they will)

  • Making practical website updates yourself in WordPress — copy, images, page tweaks and the like

  • Nurturing existing client relationships and confidently cross-selling and upselling additional services

  • Holding informed conversations with clients and prospects about the agency's full offering — websites, SEO, AI search optimisation, email, social, content and paid media

  • Keeping everything organised and on track through a task management tool (the team uses ClickUp)

  • Working closely with designers and developers, applying a bit of design sense to layouts, colour and font choices along the way

  What We're Looking For

  • Account management / client-facing experience, ideally from a web design or digital marketing agency background — someone who already knows the world and needs little training

  • Hands-on WordPress / website know-how — comfortable adding and editing copy, images and content

  • A commercial, sales-minded streak — happy nurturing and upselling existing clients and discussing services with prospects

  • Solid general knowledge across digital — AI, email marketing, social media, blogs and SEO; not someone starting from scratch

  • Highly organised, with experience using a task management tool such as ClickUp

  • Able to juggle multiple tasks and projects with frequently moving priorities

  • PC literate and competent with Microsoft Office 365

  • Familiarity with technical sales and project management, ideally in a SaaS environment

  • A basic understanding of design — colour and font combinations and layout; a design eye is a real bonus

  The Practical Bits

  • Part-time, around 25 hours per week

  • Fully remote — work from home anywhere in the UK

  • A close-knit, award-winning team that genuinely knows the digital marketing space inside out

  Interested? If you've got an agency background in web and marketing, enjoy managing clients, and like getting stuck in rather than just delegating — we'd love to hear from you. Apply today with your CV and we'll be in touch for a confidential chat.

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