Deputy Service Delivery Lead
Employer: Brake
Location: Fully remote role with flexible working arrangements. The postholder will be expected to undertake occasional travel across the UK for team meetings, service visits, training, organisational events and other business requirements.
Working hours: Part-time, 21 hours and 45 minutes per week over three days
Salary: £23,400 (FTE £39,000)
Closing date: Wednesday 16 September 2026, 5pm (we reserve the right to close this vacancy early if we receive a high volume of applications)
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Hours: Part-time, 21 hours and 45 minutes per week over three days
Salary: £23,400 (FTE £39,000)
Working pattern: Fully remote role with flexible working arrangements. The postholder will be expected to undertake occasional travel across the UK for team meetings, service visits, training, organisational events and other business requirements.
Deadline for applications: Wednesday 16 September 2026, 5pm (we reserve the right to close this vacancy early if we receive a high volume of applications)
Interviews to be conducted: Monday 21 September 2026
Start date in role: ASAP
Click here to view the full job description
Job purpose
We are looking for a Deputy Service Delivery Lead to support the leadership and operational delivery of Brake's National Road Victim Service, helping to ensure strong people management, consistent service delivery, quality standards, safeguarding, governance and contract performance across teams and processes.
Working closely with the National Service Delivery Lead and wider leadership team, the postholder will support operational smoothness, resilience planning, quality assurance, safeguarding and clinical governance practice.
The role will support service resilience and operational, including monitoring risks to safe service delivery, identifying opportunities to improve impact and efficiency, and helping ensure client outcomes are achieved before case closure.
The role will lead day-to-day management of Regional Managers, including check-ins, performance review, workforce support and capacity oversight, while enabling Regional Managers to line manage caseworkers effectively.
Line management responsibility for Regional Managers will be shared with the National Service Delivery Lead.
The role will contribute to workforce development by supporting new programmes such as peer support activity and the development of a champions programme to strengthen confidence, consistency and service improvement.
The role will contribute to workforce development by supporting new programmes such as peer support activity and the development of a champions programme to strengthen confidence, consistency and service improvement.
The Deputy Service Delivery Lead will model continuous learning, professional curiosity, constructive challenge and evidence-led decision-making, supporting leaders and managers to lead their teams confidently through change.
Who we are
Brake is the national, acclaimed charity delivering the National Road Victim Service, a specialist, accredited, UK-wide support service for road victims, delivering case-managed care for anyone who has been bereaved or seriously injured in a road crash or who is supporting a road crash victim.
What we offer
A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)
Birthday day off (taken any time)
Enhanced sick pay and compassionate leave
Death in service benefit
Pension
Employee Assistance Programme
Flexible working
A rewarding role with purpose
Be part of a skilled, friendly team with an engaged Board of Trustees
Who you are
You will be a credible, compassionate and accountable operational leader with the confidence to support service delivery, people management, quality assurance, safeguarding, governance and contract performance across the National Road Victim Service.
You will combine strong judgement, organisation and constructive challenge with the ability to support Regional Managers, strengthen consistent practice and turn quality assurance, service date and learning activity into practical improvement.
You will be collaborative, values-driven and able to build confidence in others, supporting Regional Managers and caseworkers through effective line management, training, peer support and service improvement activity.
Specifically seeking candidates with:
Strong leadership, operational judgement and people management skills, with the ability to support Regional Managers to lead their teams confidently and consistently.
Clear communication, influencing and relationship-building skills with practitioners, managers, senior leaders, commissioners and external stakeholders.
Ability to support safe, proportionate decision-making and escalate safeguarding, governance, risk or quality issues appropriately.
Knowledge and understanding of trauma-informed working and trauma-informed organisations, with the ability to support managers and teams across Brake to apply these principles consistently.
Strong facilitation, training, coaching and peer support skills, with the ability to contribute to professional development for managers and caseworkers.
Ability to analyse service data, quality assurance findings, risks, KPIs and client journey information, and translate insight into practical improvement.
Strong organisational, analytical and report-writing skills, with the ability to manage complexity, maintain confidentiality and support contract and service assurance.
About us
At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.
We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it.
If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.
Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points or driving convictions on their licence at interview.
An enhanced DBS check is required due to the sensitive nature of our service.
Join us today and be part of the solution!
We'd like to get to know the real you through your application, not an AI version. If you do use AI to write your cover letter, please check it and make sure it reflects who you are. We encourage cover letters in alternative formats such as videos or presentations.
Click here to view the full job description
Questions? If you would like to discuss the role further, please get in touch, we'd love to chat.
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