Customer Support
Employer: Picklebet
Location: Fully remote setup with quarterly in-person team catch-ups
Working hours: You’ll work a 4-day week, giving you 3 full days off every week to recharge
Salary: £26,000 – £28,000
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About Picklebet
Picklebet is a top 10 Australian racing, sports, and esports betting platform built for the next generation of players. We’re fast, innovative, and expanding internationally. This is your chance to be a member of our brand-new UK support team.
Best of all, we believe in true work-life balance. You’ll work a 4-day week, giving you 3 full days off every week to recharge, while enjoying a fully remote setup with quarterly in-person team catch-ups. This isn’t a boring, scripted helpdesk job. You’ll be at the absolute heart of a live, real-time digital sports and racing product.
The Role
As a Customer Support Operator, you’ll be the voice of Picklebet, delivering high-quality, empathetic, and real-time support via live chat and email.
You will have:
Champion our customers: Own live chat and email conversations, solving everything from complex betting queries to technical glitches with speed and personality.
Deliver industry-leading support: Build strong relationships with our customers while thriving in a fast-paced, real-time environment where priorities can shift quickly.
Keep gaming safe: Support our Responsible Gambling commitments by identifying potential signs of customer harm, following safer gambling procedures, and helping maintain a safe and fair experience for all customers.
Bridge the gap to tech: Investigate customer feedback, escalate bugs and improvement opportunities, and collaborate cross-functionally with teams to improve the platform experience.
Grow with us: This is a genuine entry-level role into the gaming space with opportunities to progress as our UK operations scale.
What We're Looking For
Essential:
Previous experience in a customer-facing or customer service role
Excellent written and verbal communication skills
Strong problem-solving skills
High level of attention to detail
Ability to stay calm, empathetic & professional when handling customer concerns
Confidence working independently in a remote environment
Reliable home working setup and stable internet connection
Availability to work evenings and weekends
Betting industry experience and/or a genuine passion for Sport & Racing
Nice to Have:
2+ years of experience in betting, gaming, fintech, or other fast-moving digital environments
Experience using tools like Zendesk, Jira, or Confluence
A passion for racing and sport
Describe the specific responsibilities and job functions of the role
Why Join Picklebet?
You’ll be joining a top 10 Australian betting brand making serious waves internationally, with a genuine opportunity to help scale our new UK team from the ground up.
You’ll work on an innovative product across racing, sports and esports, gaining hands-on experience in a fast-moving, highly regulated digital industry where ideas turn into action quickly. As we continue to grow, so will your opportunities.
What really sets us apart is our team culture - collaborative, accountable, and full of people who take ownership, support each other, and genuinely care about doing great work.
Salary Band: £26,000 – £28,000
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