Customer Success & Program Delivery Associate
Employer: Visit.org
Location: remote based in UK
Working hours: This is an EMEA-based contract position, 40 hours weekly, that requires a work schedule based mainly on local business hours with some flexibility to attend team meetings.
Salary: Not listed
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Visit.org is seeking a passionate and driven Customer Success & Program Delivery Associate, remote-based in London, to join our team. In this role, you’ll support our largest clients by delivering impactful, well-executed volunteer experiences. Combining customer success, event coordination, and partner management, you’ll help bring large-scale social impact programs to life — from planning logistics to enhancing the participant experience.
Please note: This is an EMEA-based contract position, 40 hours weekly, that requires a work schedule based mainly on local business hours with some flexibility to attend team meetings.
What Motivates Us
There is room for everyone! We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it. We’re driven by the opportunity to help enterprises and their employees around the world to contribute to their communities.
When You Join the Team
You’ll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we’re building this thing together.
You’ll combine passion, purpose, and a paycheck—Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world.
About Visit.org:
Visit.org helps companies discover & book thousands of carefully curated social impact team experiences, led by and benefitting local nonprofits. With its proprietary library of team-based experiences across 90+ countries, Visit.org provides HR, CSR, and Meetings & Events leaders highly scalable, culturally appropriate content for purpose-driven employee and client engagement. Some of our customers include Colgate, Paramount, Visa, Ancestry, Tommy Bahama, and more.
Responsibilities:
Serve as a day-to-day point of contact for enterprise clients, ensuring smooth onboarding, regular engagement, and ongoing satisfaction
Track account health by monitoring engagement, surfacing risks, and flagging opportunities for expansion
Contribute to renewal and expansion efforts by preparing usage reports, collecting impact data, and supporting proposal development
Plan and coordinate large-scale volunteer events - logistics, timelines, registrations, materials, and internal and stakeholder management
Ensure successful day-of execution: collaborate with the Events & Logistics team to ensure proper space setup, check-in, coordinating with facilities/security, and ensuring seamless flow for participants.
Maintain planning trackers and calendars to keep internal and external teams aligned
Track and report key program metrics: # of events, volunteer participation, cost per head, satisfaction scores, and social impact
Maintain internal documentation including SOPs, best practices, and planning templates
Help identify trends and make recommendations to improve the scale, efficiency, and impact of future events
The ideal candidate is empathetic, solutions-oriented, and thrives in a fast-paced, mission-driven tech environment with a builder’s mindset.
Requirements
2+ years of experience in customer success, account management support, operations, and event management
Experience using HubSpot to improve efficiency across operations
Comfortable and confident in client-facing communications
Strong attention to detail and superior organizational skills
Ability to multitask and prioritize to manage multiple projects on tight timelines
Experience working in a fast-paced startup environment
Passion for our mission and the desire to make an impact in the world through technology
Please note: This is an EMEA-based contract position, 40 hours weekly, that requires a work schedule based mainly on local business hours with some flexibility to attend team meetings.
Benefits
How we care
Competitive salary
Mission-aligned company events/volunteering
Inclusive, exciting start-up culture
Accelerated career & personal growth
Culture Club and more!
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