Customer Service Assistant
Employer: REFY
Location: Remote with the ability to travel to our Manchester office for the first week to complete training with the team. Training will take place Monday-Friday 08:00-16:30.
Temporary: Temporary contract running from 26th October 2026 until 8th January 2027, with a one-month probationary period to review performance against agreed targets before continuation.
Working hours: 14:00-22:00 evening shifts, five days per week, including one weekend day on six occasions throughout the contract, with a weekday off in lieu.
Salary: Not listed
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An exciting role has come up for a temporary Customer Service Assistant here at REFY to help support our team during peak season.
We are looking for an energetic problem-solver who thrives in a fast-paced environment, takes initiative, and goes the extra mile for customers.
CONTRACT: Temporary contract running from 26th October 2026 until 8th January 2027, with a one-month probationary period to review performance against agreed targets before continuation.
HOURS: 14:00-22:00 evening shifts, five days per week, including one weekend day on six occasions throughout the contract, with a weekday off in lieu.
REPORTS TO: Customer Experience Manager
LOCATION: Remote with the ability to travel to our Manchester office for the first week to complete training with the team. Training will take place Monday-Friday 08:00-16:30.
KEY RESPONSIBILITIES
Respond to customers on all platforms, consistently providing the highest standard of customer service and upholding our REFY tone of voice
Achieve and maintain daily performance targets
Report back on any patterns of customer feedback or common issues raised by customer issues to the Customer Experience Manager
SKILLS, KNOWLEDGE AND EXPERIENCE
Strong team player with a collaborative approach
Sharp, solution-focused, and proactive problem solver
Excellent written and verbal communication, with exceptional accuracy
Confident in achieving and exceeding departmental targets
Thrives in fast-paced environments while maintaining high performance under pressure
Adaptable to communicating in the REFY tone of voice
Comfortable navigating and adapting to multiple software platforms
Must have 1 + years of experience working in Customer Service
About REFY
Aspirational Yet Understated: We are an aspirational brand and workforce that pushes boundaries and disrupts the market in an understated way.
Community First: We prioritise community and collaboration.
Lead Don't Follow: We champion innovation and initiative, creating an environment where people are empowered to lead and bring ideas to the table.
Live. Laugh. Love: We believe in fostering a positive and enjoyable work environment, promoting a healthy work-life balance and encouraging laughter and love along the way.
Your Most Confident Self: We believe in empowering our team members to bring their most confident and authentic selves to work.
REFY are committed to fostering a workplace culture that embraces diversity and promotes inclusion. We are committed to providing equal opportunities for all employees, workers and job applicants regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, or pregnancy. Our goal is to create an environment where everyone feels confident and empowered to lead with their ideas and contribute a unique perspective.
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