Customer Service Advisor – Government Services
Employer: HGS
Location: Fully Remote Working
Temporary: Fixed-Term Contract until 31 January 2027
Working hours: Full-Time – 37.5 hours per week
Salary: £13.45 per hour (£14.80 per hour London Living Wage)
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HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”
Job Description:
Customer Service Advisor – Government Services
Fully Remote | Full-Time (37.5 Hours per Week) | Fixed-Term Contract until 31 January 2027 | £13.45 per hour (£14.80 London Living Wage)
Looking for a role that offers the flexibility of working from home, excellent support, and the opportunity to make a real difference?
We're looking for enthusiastic and customer-focused individuals to join our Government Services team on a Fixed-Term Contract until 31 January 2027.
This is an exciting opportunity to be part of a service that supports customers across the UK, helping them navigate important processes and providing clear, accurate information when they need it most. If you enjoy problem-solving, helping people and working in a fast-paced environment, we'd love to hear from you.
Working Pattern
✅ Full-Time – 37.5 hours per week
✅ Fully Remote Working
✅ Flexible shift patterns
✅ Operating Hours: 7:30am – 10:30pm, Monday to Sunday
✅ Shifts will be scheduled within these operating hours
A Culture Built Around Growth
At HGS, we are passionate about creating a coaching culture where learning, development and career progression are part of everyday life.
Our coaching culture empowers colleagues to achieve their full potential through ongoing support, mentoring, feedback and development opportunities. If you're passionate about personal growth and helping others succeed, HGS provides the ideal environment to build your career and thrive.
Why Choose HGS?
Part of the multi-billion-dollar Hinduja Group, HGS employs approximately 18,000 people across 10 countries and 30 delivery centres, delivering exceptional customer experiences for leading public and private sector organisations around the globe.
What's in it for You?
✅ £13.45 per hour (£14.80 per hour London Living Wage)
✅ Fully Remote Working – work from the comfort of your own home while remaining connected to a supportive and collaborative team
✅ Fixed-Term Contract until 31 January 2027
✅ WageStream – access your earned pay when it suits you
✅ Wellbeing Support – including Mental Health First Aiders, wellness initiatives and Employee Assistance Programmes
✅ HGS Ignite Benefits Platform – personalised wellness, lifestyle and financial benefits
✅ Generous Holiday Allowance – 28 days including bank holidays
✅ Career Development Opportunities – apprenticeships, training and development pathways to help you grow
✅ Talent Trailblazers Referral Scheme – earn rewards for referring great people to join HGS
✅ People-First Culture – supportive colleagues, meaningful connections and a workplace where you can thrive
What You'll Be Doing
As a Customer Service Advisor, you'll be the first point of contact for customers, delivering excellent service across multiple communication channels.
You'll:
Support customers via telephone, email, webchat and case management systems
Resolve enquiries professionally and efficiently
Deliver accurate information and guidance
Maintain detailed and accurate records
Work confidently across multiple systems and platforms
Adapt to changing guidance, processes and priorities
Provide a positive and professional customer experience with every interaction
What We're Looking For
We're seeking individuals who are adaptable, engaging and passionate about helping people.
Essential Skills & Experience
Previous customer service experience
Excellent written and verbal communication skills
Strong attention to detail when documenting cases or interpreting information
Confidence using Microsoft Office, CRM systems and online portals
Ability to manage multiple communication channels effectively
Comfortable learning new systems, processes and digital tools
Experience within customs, movement of goods, import/export, logistics or other regulated environments would be advantageous
Join a Team That Invests in You
Whether you're looking to build your customer service career, gain experience in a government services environment, or simply want the flexibility and work-life balance of a fully remote role, this is an opportunity not to be missed.
Apply today and join our Government Services team on a Fixed-Term Contract until 31 January 2027 and start your next career journey with HGS.
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