Customer Care Associate
Employer: ihateironing
Location: Fully remote position. There will be a two week training period in London, for which you must be able to attend. Travel and accommodation will be provided.
Working hours: Part time - Saturday: 6 PM - 12 AM - Monday and Tuesday: 5 PM - 12 AM
Salary: £30,000 pro rata
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Join our award-winning company's Customer Care department with great opportunities for growth in your career.
About ihateironing
We are an exciting, fast-growing and innovative company with big ambitions winning multiple awards.
We make busy people's lives easier picking up their dirty laundry and delivering it back cleaned and ironed the next day.
Customer care is one of the most important aspects of our business and your role will be an integral part of our successful team. You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent.
There will be a two week training period in London, for which you must be able to attend. Travel and accommodation will be provided.
Requirements
We pride ourselves on outstanding customer care and we are looking for someone with the following characteristics, skills and experience to join our ever expanding and successful team:
Two year's minimum previous customer care experience
Excellent attention to detail
Well organised and punctual
A team player
Honesty and professionalism in everything you do
Putting in diligent effort
Dealing with 50+ calls on a daily basis
Troubleshooting issues that may arise
Handling customer complaints and providing appropriate solutions
Ability to think on your feet and use your own initiative
Enjoy speaking with customers and have excellent verbal communication skills.
Experience in phone-based customer service
Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers
Benefits
Competitive salary - £30,000 pro rata
Fully remote role
20 hours per week (6 hours on Saturday, along with two shifts of 7 hours each on Monday and Tuesday.
£20 monthly health and fitness subsidy
Company pension
Paid accommodation for 2 weeks training in London
Subsidised laundry and dry cleaning
Opportunity for progression
Great working environment
Work Hours:
Each Week:
Saturday: 6 PM - 12 AM
Monday and Tuesday: 5 PM - 12 AM
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