Customer Care Advocate
Employer: Pitney Bowes
Location: GB Remote
Working hours: Full time
Salary: Not listed
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At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.
We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.
We actively look for prospects who:
• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions.
Job Description:
You will be required to answer incoming enquiries across a wide range of topics from our clients in the French market. You will need to identify clients’ needs, clarify the situation, provide a full resolution and re-educate the client to address the root cause of the enquiry. There will also be an element of Collections activity required when speaking with clients. We have created a hybrid environment which allows us to discuss outstanding invoices on an incoming enquiry and provide full resolution or obtain a payment date as the final step. You will be set productivity, telephony, customer satisfaction and quality KPIs to help us drive customer excellence. Fluent French written and verbal communication is essential.
Benefits
Up to 25 days holiday dependant on role, plus bank holidays
Fully homebased role, although you will be expected to join us at in person events for Town Halls and Team Building. We will give you plenty of notice to make personal arrangements.
3 x basic salary life insurance scheme
Defined contribution Pension scheme with employer match contribution up to 6% of basic salary
Employee Assistance Programme
Contribution towards home office set up, to purchase ergonomic chair, and where required, a desk and a homeworking allowance paid monthly
Employee Discount Scheme - Access deals for travel, restaurants and shopping
Experience:
Previous experience in a customer support role. Additionally, collections experience would be useful.
Excellent French communication skills both written and verbal
Previous experience using CRM system
Ability to multi-task, set priorities and manage time effectively
As the role is fully remote, the individual must be able to work collaboratively in a remote team environment using tools such as Team Video calling
Able work independently, with minimal supervision
We are committed to maintaining am inclusive workplace ensuring all employees are treated with dignity and respect, regardless of gender, sexual orientation, gender reassignment, marital status, race, religion, age, disability, or any other personal characteristic.
Whilst this role may be advertised as a full-time role, we are open to applications from those who may need, or like, to work different schedules. Please discuss this as part of the application process.
We will:
• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Live Well)
We are committed to maintaining an inclusive workplace ensuring all employees are treated with dignity and respect, regardless of gender, sexual orientation, gender reassignment, marital status, race, religion, age, disability, or any other personal characteristic.
Whilst this role may be advertised as a full-time role, we are open to applications from those who may need, or like, to work different schedules. Please discuss this as part of the application process.
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