Customer Care Advisor - Night Team
Employer: Mountain Warehouse
Location: Remote (UK or Ireland) - Fully remote working
Temporary: Fixed Term: 21st September 2026 - 10th January 2027
Working hours: Full-Time | 40 Hours within:
Monday 10pm - 6.30am, Sunday 10pm - 6.30am
Thursday 10pm - 6.30am, Sunday 10pm - 6.30am
Salary: Not listed
Closing date: September 07, 2026
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Are you passionate about delivering exceptional customer service? Join Mountain Warehouse, a growing global brand, as we continue our mission to make the outdoors accessible for everyone. We're looking for a friendly and motivated, Customer Care Advisor to join our vibrant, remote team.
About the RoleReporting to the Customer Care Team Leader, you'll play a vital part in creating outstanding experiences for our customers—before, during, and after their purchase, whether online or in-store. This is a full-time remote position suited to someone who loves solving problems, working as part of a team, and making a positive impact in every customer interaction.
Key Responsibilities
Provide fast, friendly, and effective support via phone, live chat, and email
Help customers throughout their journey—from product queries to post-purchase care
Collaborate with internal teams to provide timely resolutions
Monitor and report customer trends to improve our service
Take ownership of your personal development and contribute positively to the team
Maintain strong performance aligned with KPIs and company values
We would like to meet someone who is
Fluent in English (spoken and written)
Previous experience in a customer-facing role (retail, contact centre, hospitality etc.)
Clear, confident communicator with excellent written skills
Comfortable handling challenging conversations with empathy and professionalism
Familiar with tools like Outlook, Word, Excel, and web browsers
Experience with eCommerce platforms (e.g. Amazon, eBay) and contact centre platforms is a bonus
Positive, energetic, and proactive with a “can-do” attitude
Thrive in a fast-paced environment and enjoy working as part of a supportive team
Benefits
Competitive salary and benefits package
Fully remote working
50% staff discount & 25% for family and friends
About Mountain Warehouse
At Mountain Warehouse, we’re passionate about helping our customers enjoy the great outdoors. With a focus on sustainability, we design quality products that are made for adventure and built to last, whether it’s for hiking, running, skiing, or just exploring closer to home. As a team, we’re united by our passion for the outdoors, our commitment to exceptional customer service, and our belief in working together to achieve great things.
We value individuality and teamwork, believe diversity drives innovation and success, and are committed to building an inclusive and supportive workplace where everyone feels valued and empowered. Whether you’re creating an exceptional in-store experience, driving innovation behind the scenes, or shaping the future of our brand, every role plays a part in bringing Mountain Warehouse to life. If you’re excited about adventure, retail, and making a difference, we’d love to hear from you!
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