CRM Configuration Analyst
Employer: The Children’s Society
Location: Home Based, United Kingdom
Working hours: Full time, 35 hours per week
Salary: £34200 - £40800 per annum
Closing date: 29 August 2025
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The Children’s Society has been helping children and young people in this country for over 130 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We’re there for children, every step of the way.
This role sits within the CRM and Data team and is part of our Digital, Data and Technology group. We are a dynamic, friendly and ambitious team bringing together a diverse set of skills and perspectives to create an open and supportive working environment.
We are seeking a CRM Configuration Analyst who will be instrumental in configuring and customizing our Dynamics365 CRM platform. The ideal candidate is motivated by our mission, is detail-orientated and has a passion for technology and innovation.
A key part of this role will be your ability to work with stakeholders to understand business requirements and to configure system and build solutions to fulfil those needs.
In order to be successful in this role, you must have:
Excellent analytical skills with a user centered approach and an understanding of Agile methodologies.
Proficiency in CRM administration tools, configuration, customisation and data management; preferably with Microsoft Dynamics.
Outstanding customer support skills. Displaying empathy and active listening to end users, guiding through troubleshooting processes to provide a positive first-line support experience
A detail orientated mindset with a focus on delivering solutions that enhance operational efficiency
INFO ABOUT THE CHILDREN’S SOCIETY
The Children’s Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children’s lives happier and safer.
Every day we’re changing the lives of children in this country for the better – and with your help, tomorrow we can be there for even more.
The Children’s Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.
Therefore, candidates applying for work in our CYP Directorate will be required to complete an “Employment history_template” document prior to interview. The fully completed document should be loaded by the candidate at the point of uploading your CV.
The closing date for applications is midnight on 29th August
Interviews will be held on the week commencing 15th September
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