Communications Consultant
Employer: Capita
Location: Work From Home - Home-Based - GBR
Working hours: Full time
Salary: Not listed
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Communications Consultant
Home Based
Are you passionate about delivering impactful communications that drive transformation and improve client outcomes? We’re looking for a Communications Consultant to join our dynamic, fast-paced, and client-focused Communications, Engagement and Experience team.Job title:
Communications Consultant
Job Description:
As a Communications Consultant, you will:
Deliver communications consulting and production of products to a high standard to a range of clients
Analyse profitable performance of consulting and production of products adhering to systems and controls
Build strong relationships internally with other Capita Pensions Solutions departments, in particular Pensions Administration, other Practices and IT to deliver excellent standards
Maintain accurate records of client meetings, actions and key decisions made
What you will do and key responsibilities:
Deliver communications projects within the estimated fees agreed for clients
Write and edit copy for a range of communications products and channels in a variety of writing styles to meet client objectives
Peer review, edit and proofread content to ensure pensions technical and grammatical accuracy
Test digital content to ensure it has been successfully deployed
Manage and support in the delivery of data lead projects such as Annual Benefit statement production and Pension Increase
Work with our internal print unit to best deliver client projects where offline solutions are required
Support strong governance through the set-up client projects and quotes on our project management system
Adhere to our production processes and controls including writing and producing communications, proofreading, and data handling. As well as, managing the production of email campaigns and building websites
Develop production schedules for the client and secure resources to deliver effectively
Proactively support colleagues to provide consulting and production support for agreed projects
Maintain project management ISO standards regarding the delivery of project plans, version control, file naming conventions, status reports and communications
Seek external cost estimates where necessary and agree these with the client, and monitor actual costs when confirmed, recording external costs on our job tracking software
What are we looking for:
Essential:
Experience working in a communications role within DB pensions or financial services
Proven strategic thinking and leadership in communications planning and delivery
Exceptional copywriting, editing, and proof-reading skills
Experience managing budgets and revenue targets
Experience of the bid process and writing commercial proposals
Excellent internal and external stakeholder management and influencing skills
Strong organisational skills and attention to detail
A willingness to receive direction and respond positively to constructive feedback
Desirable:
An understanding of pensions legislation
Experience working with public sector clients or central government
PMI or equivalent qualifications
About Capita Pension Solutions
At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function. We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services. We have ambitious objectives and plans for 2026 and beyond.
What’s in it for you?
23 days’ holiday (rising to 27) with the opportunity to buy extra leave
Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
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