Client Support Coordinator
Employer: Viewber Ltd - employment via their temporary recruitment agency
Location: Fully remote role
Temporary: The roles are offered on an ongoing temporary basis
Working hours: We have two full-time roles available, each role equates to 40 hours per week, 2080 hours per year, as follows:
Role 1: Tuesday to Saturday, 9am - 6pm (with a 1 hour unpaid break)
Role 2: Sunday to Thursday, 9am – 6pm (with a 1 hour unpaid break)
Salary: £28,500 per annum
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We are looking for a highly client-focused individual to take ownership of our manual booking processes, ensuring appointments are processed correctly and set up for success. The ideal candidate will be motivated by delivering outstanding service, with a proactive, solutions-oriented mindset and a strong drive to achieve results.
Our website provides full and up-to-date information on the services we provide, but in short, we are a Prop-Tech company providing property professionals (such as estate agents, online agents, property managers, social housing providers and landlords) with the ability to outsource their property viewings, inspections and more.
To thrive in this role, you’ll need to be highly organised, adaptable, and motivated by delivering excellent service. We’re looking for someone with a proactive, can-do attitude who enjoys keeping busy and takes pride in helping Clients and colleagues alike.
Because this is a fully remote role, a minimum of two years’ experience working from home is essential, along with a professional and distraction-free home office set-up. This must be a dedicated room or space that can be closed off from other household members and interruptions. Unfortunately, working from kitchen counters, dining tables or dressing tables won’t be suitable.
Essential skills and attributes:
Excellent verbal and written communication skills, with a clear and professional manner.
A positive, can-do attitude, with a focus on staying productive and delivering excellent service.
Self-motivation and confidence working independently, while also contributing effectively to a team.
A client-focused approach, with the ability to build rapport quickly and adapt to a wide range of client needs.
The ability to thrive in a high-volume environment and multitask effectively.
Ability to identify and flag potential upselling opportunities to the Key Partnerships Manager
Strong administrative skills, with meticulous attention to detail and accurate data entry.
High level of technical competence, with confidence using a variety of platforms and systems
Capacity to manage multiple priorities and remain calm under pressure in a fast-paced environment
Previous experience/ qualifications:
A proven background in a client-facing administrative or coordination role, involving data entry, client communication, and time-sensitive tasks.
Level 2 English and Maths (or equivalent).
Appointment Management
Schedule and manage appointments using our in-house system (“Veronica”).
Process bookings and handle key management (including key holder leave).
Contact members and tradespeople to confirm appointments and liaise with Clients as needed.
Call Handling
Make outbound calls to assist with appointment scheduling, rescheduling, and confirmations (not cold-calling or sales-related).
Client Support
Provide support via phone, live chat, and email, assisting Clients with enquiries regarding relevant live bookings, appointments and feedback.
Complaints & Escalations
Identify and escalate client complaints related to relevant bookings, technical issues, and other concerns to the appropriate department. Assist in responding to and investigating complaints when required.
Auditing
Verify that appointment outcomes (e.g., photographs, floor plans, and reports) are accurate before submission to clients.
Knowledge & Compliance
Maintain a strong understanding of:
The Membership Agreement and content on the Member Support Hub to ensure compliance with self-employment requirements for Members.
Client Terms & Conditions of Service, different service offerings, and client verticals.
Relevant legislation and guidance, including GDPR, the Equality Act 2010, and self-employment regulations.
Continuous Improvement
Contribute ideas via the Suggestion Box on Microsoft Teams and attend relevant training or meetings.
Company Values & Ad-hoc Duties
Always uphold company values and undertake any additional duties as assigned.
£28,500 per annum
We have two full-time roles available as follows:
Role 1: Tuesday to Saturday, 9am - 6pm (with a 1 hour unpaid break)
Role 2: Sunday to Thursday, 9am – 6pm (with a 1 hour unpaid break)
Each role equates to 40 hours per week, 2080 hours per year.
The roles are offered on an ongoing temporary basis - employment will be via our Temporary Agency recruitment partner (who will be able to provide details of benefits).
The Work From Home Hub is dedicated to finding and sharing remote and hybrid job opportunities across the UK. The content available on theworkfromhomehub.co.uk is intended for general informational purposes only. While we strive to ensure the information provided is accurate and reliable, we make no guarantees or warranties, expressed or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of the information presented on our site.
Viewber provides property support to estate agents, landlords, and managers. It connects clients with vetted freelance ‘Viewber Members’ who host viewings, conduct checks, take photos, and create reports. Operating nationwide, seven days a week, it makes property management more efficient and flexible.
Find out more on viewber.co.uk/
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