Client Associate
Employer: Health Partners
Location: Remote working from home within the UK
Working hours: The role is full-time 37.5 hours per week, 7.5hours per day, where you will be expected to work during the core hours between 8.00am and 6.00pm Monday to Friday.
Salary: £24,000 per annum.
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Role Outline
Health Partners is one of the UK’s leading providers of occupational health and wellbeing services. We work with organisations across a wide range of industries to support and promote the physical and mental health of their employees.
As a Client Associate, you will take on an administrative role within our general Occupational Health team, managing occupational health cases from start to finish on a daily basis. You will liaise with both our clients and their employees to ensure a smooth and efficient process.
Key Responsibilities
Answering phone calls, making outbound calls using a cloud-based telephony system which records calls for training and quality purposes.
Booking and managing appointments for patients.
Efficiently managing email correspondence and responding promptly to enquiries
Reviewing, proof reading and releasing reports
Invoicing and closing cases
Reviewing cases, chasing updates and gathering information and if required, escalating complex cases, complaints or those that are progressing slowly to relevant colleagues.
Liaising with internal colleagues, clients, their employees, and 3rd parties (including GPs) via telephone, email and letter.
Co-ordinating and maintaining diaries and appointments for all clinical staff ensuring maximum utilisation.
What we are looking for
We are seeking a candidate who can confidently work remotely while adhering to GDPR guidelines and the company’s policies to ensure the protection of sensitive and personal information, in line with legal, regulatory, ethical, and best practice standards.
You should have excellent verbal and written communication skills, strong organisational abilities, and attention to detail. To multitask and work well under pressure is essential, as is proficiency in IT systems, including Outlook, Word, and Excel. Familiarity with Office 365 and experience working in an Occupational Health or similar environment would be advantageous. You should also demonstrate a proactive approach, the ability to use your initiative, and a commitment to maintaining confidentiality and professionalism.This role requires exceptional customer service skills, as you will play a vital role in helping our clients achieve their goals, all while embodying the company’s CORE Values: Caring Matters, One Team, Great Relationships, and Excellence at All Times.
To be successful in this role, you must possess the necessary skills and experience, as well as have access to a suitable, quiet workspace.
Hours
The role is full-time 37.5 hours per week, 7.5hours per day, where you will be expected to work during the core hours between 8.00am and 6.00pm Monday to Friday.Location
Remote working from home within the UK
Remote Working Disclaimer
Please note we are only able to accept applications for those who reside in the UK for this remote vacancy.
Working overseas is not permitted and all applicants must ensure they are able to legally work and reside in the UK during standard working hours.
Any applications from individuals who are not able to meet these requirements will unfortunately not be considered.
Salary
This is a fully remote position, offering a set salary of £24,000 per annum.
Company Benefits
One of the best things about joining Health Partners is our rewards package. We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
Competitive annual salary dependent on qualifications and experience
Contributory pension scheme up to 6%
Life assurance
Starting on 25 days annual leave plus bank holidays, increasing with length of service
Have a day off for your Birthday (non-contractual benefit)
Discounted gym membership
Cycle to work scheme
Health cashback scheme via Simply Health
About Health Partners
Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK’s leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.
With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.
We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it’s through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.
At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you’ll become part of a dynamic team that’s passionate about driving positive change in the workplace and beyond.
If you’re ready to make a meaningful impact in the field of health and wellbeing, we’d love to hear from you. Together, we can build healthier futures.
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