Chief Business Improvement and Technology Officer

Employer: Rethink Mental Illness

Location: Flexible (Hybrid/Home/Office) with regular in-person attendance at head office in central London

Working hours: Full time

Salary: £85,453 to £102,956 based on experience

Closing date: 04/08/2025

• Job description

  Your role

  At Rethink Mental Illness, we believe everyone severely affected by mental illness deserves a life of dignity, hope, and opportunity. As a leading national charity, we deliver over 90 services across England and campaign for systemic change. We are now seeking a strategic and visionary Chief Business Improvement and Technology Officer (CITO) to join our Executive Team and help shape the future of mental health support in the UK.

  About the Role

  As CITO, you will lead the integration of technology, data, reporting, quality, and compliance across the organisation. You will drive digital transformation, embed continuous improvement, and ensure our systems and insights support everything from frontline care to national advocacy.

  You will:

  • Lead strategic technology development, infrastructure, and cybersecurity.

  • Oversee business performance, data insight, and impact reporting.

  • Champion quality assurance, legal compliance, and risk management.

  • Foster a culture of innovation, accountability, and service user focus.

  • Represent Rethink in strategic forums and support our sister charity, Mental Health UK.

  What We’re Looking For

  Essential Qualifications & Experience

  • Substantial senior leadership experience in technology, digital, data, or business improvement within a care, health, or social impact setting.

  • Proven ability to develop and embed strategies that enhance service delivery and user experience.

  • Strong track record in building data and insight functions that inform operations and advocacy.

  • Experience overseeing IT infrastructure, digital platforms, and cybersecurity.

  • Working knowledge of safeguarding, data protection, and confidentiality in the context of vulnerable people.

  • Experience with performance management systems, quality assurance, and improvement frameworks.

  • Strategic vision and the ability to align digital and data strategy with organisational goals.

  • Strong insight and analytical skills to drive evidence-based decision-making.

  • Expertise in digital innovation, change leadership, and assurance frameworks.

  • Inclusive communication and stakeholder engagement across diverse audiences.

  • Deep understanding of ethical considerations in data and digital use

  How to apply
  To apply, please send a CV and covering letter (maximum 2 pages) outlining your fit for the role based on the person specification to: XT@rethink.org

  
  Key dates
  • Closing date: 5pm, 4 August 2025.
  • Interviews will be held in two stages: the first stage with our Executive Team
  and second stage with the Chief Executive and representatives from our Board of
  Trustees.
  • Candidates may be asked to complete psychometric assessments as part of the
  recruitment process.
  • Interviews will take place weeks commencing 1 and 8 September 2025.

  For informal enquiries, contact Amy Yeates, Head of Chief Executives’ Office & Corporate Governance: amy.yeates@rethink.org 

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