Centre Support Administrator (Bristol)
Employer: ASDAN
Location: Hybrid working role, with the opportunity to work partly from home and partly from our main office in St George.
Working hours: 37.5 hours per week FTE. Part-time hours across 3, 4 or 5 days would be considered, with specific hours and days to be agreed with the successful applicant, and the expectation of office attendance on a Tuesday
Salary: 26,600 per annum FTE
Closing date: 12noon Monday 21 September 2026
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Job Purpose
To work collaboratively within the Centre Support team to meet the needs of members, prospective members and other stakeholders of ASDAN.
To provide a broad range of administration and customer service support duties in line with agreed procedures and service standards, supporting colleagues and contributing to effective team delivery.
To promote ASDAN’s purpose, benefits and services, supporting membership engagement, growth and retention.
Key Responsibilities
• Member support and customer communication
• Membership engagement and retention
• Administration and order processing
• Team contribution and continuous improvement
Key Duties
The postholder will be responsible for delivering the following:
1. Member Support and Communication
a) Respond to incoming calls and emails from members in a professional, friendly and timely manner.
b) Provide accurate information and guidance on ASDAN programmes, services and processes, signposting where appropriate.
c) Support proactive engagement with centres, working with relevant teams to maximise membership value.
d) Support onboarding of new members, ensuring effective use of ASDAN systems and resources.
2. Membership Engagement and Promotion
a) Promote ASDAN’s purpose, values, benefits and services in all customer interactions.
b) Build positive relationships with centres to support engagement and retention.
c) Contribute to membership growth by confidently explaining ASDAN’s offer and signposting appropriately.
3. Administration and Ordering Processing
a) Process certificate requests and orders accurately and efficiently.
b) Carry out administrative tasks relating to printing, packing, postage and tracking of certificates and orders.
c) Manage replacement certificate requests and resolve delivery queries.
d) Maintain accurate records on internal systems and databases.
4. Teamwork and Continuous Improvement
a) Work collaboratively to meet team objectives and service standards.
b) Support colleagues during busy periods and contribute to a positive and supportive team culture.
Behaviours and Values expected of all staff
Demonstrates a strong commitment to ASDAN's mission, values and charitable purpose
Actively works to secure the sustainability and growth of ASDAN, focusing on delivering on operational goals
Manages ASDAN’s resources effectively and efficiently
Provides the highest standards of customer service to customers of ASDAN, with a passion for ensuring positive learner outcomes
Participates in ASDAN’s annual review process and undertake appropriate training and development, ensuring up to date knowledge and practice is applied and maintained for the efficient and effective performance of the post
Effectively promotes the safety and well-being of children, young people and all vulnerable individuals, in line with ASDAN’s safeguarding policy
Promotes a positive and inclusive working culture, respecting the unique contribution of every individual
Is flexible, friendly and helpful, and a collaborative team player
Ensures awareness of and compliance with all health and safety requirements in accordance with the provision of health and safety legislation
Diligently applies the requirements and principles of GDPR with regards to the security and confidentiality of information
Demonstrates high levels of integrity, accountability and highly professional standards of behaviour
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