Employer: Royal British Legion
Location: The role is primarily homebased but will require regular travel across the region, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional further travel to attend training or meetings. Due to the regional location of this post, a valid UK Driving Licence is an essential requirement for this role.
Temporary: 12 Month Fixed Term basis
Working hours: 25 Hours per week
Salary: £17,642 per annum pro rata (£24,698 FTE per annum pro rata)
Closing date: 27 Nov 2026
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About The Role
We are delighted to have a new Part Time opportunity for a Casework Services Coordinator to join our Wales area team on 12 Month Fixed Term basis.
Here at RBL our mission is to support serving and ex-serving personnel, their families, and dependants throughout their lives. As a Casework Services Coordinator, you will be at the heart of that, helping ensure beneficiaries receive the right support at the right time and that our teams can operate effectively to meet their needs.
This role will see you play a vital role in ensuring beneficiaries receive an excellent service while enabling the Area team and volunteers to deliver life changing assistance. This is a rewarding opportunity for an organised, customer focused administrator who enjoys working with people, managing multiple priorities, and making a meaningful difference every day.
Reporting to our Casework Services Manager, key responsibilities will include:
Managing casework administration, including gathering documentation, obtaining service verification and helping cases progress efficiently.
Acting as a key point of contact for beneficiaries, volunteers, colleagues and external partners, ensuring an excellent customer experience at every stage.
Supporting queue management by responding to enquiries, escalating urgent cases and helping ensure beneficiaries receive timely updates.
Coordinating meetings, producing reports, maintaining accurate records and taking minutes.
Assisting with grant processes and emergency support provision, working closely with colleagues to meet beneficiaries' immediate needs.
You will bring strong administrative experience and a genuine commitment to delivering excellent customer service. You'll be comfortable managing competing priorities, working with sensitive information and building positive relationships with a wide range of people.
This role is a 12 month Fixed Term Contract, Part Time 25 hours per week. Actual days of work to be agreed upon appointment.
The role is primarily homebased but will require regular travel across the region, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional further travel to attend training or meetings. Due to the regional location of this post, a valid UK Driving Licence is an essential requirement for this role.
The successful applicant will require an Enhanced DBS check to be undertaken as part of the pre employment checks process.
Employee benefits include –
28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
Enhanced paid maternity, paternity and adoption leave
Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
Range of flexible working options may be available, depending on your role
Employee Assistance Programme providing confidential counselling, financial and legal advice
Range of courses delivered by learning specialists to support your development goals and objectives
Opportunities to volunteer
Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.
About Us
Since 1921, the Royal British Legion has been dedicated to supporting members of the Armed Forces community, and we will continue to be there for as long as we are needed, ensuring their unique contribution is never forgotten.
As the UK's largest Armed Forces charity, we are proud to have over 180,000 members, 110,000 volunteers, 1,900 employees, and a wide network of partners and charities working together to provide lifelong support, whatever the need and whenever it is required.
We are committed to supporting our people through flexible and hybrid working where possible, a strong focus on wellbeing, and opportunities to develop skills and grow careers while making a meaningful impact.
Visit our Careers Page to discover more about the Royal British Legion, including our departments, employee benefits, values, candidate guidance, and the strategy that underpins our work and impact.
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