Casework Assistant - Regional Teams
Employer: CPS
Location: We offer a hybrid working policy. You must spend at least 40% of your contracted hours over a four-week in an office or another official workplace depending on business need and the kind of work you're doing. Locations: Birmingham, Brighton and Hove, Bristol, Canterbury, Cardiff, Chelmsford, Derby, Eastleigh, Exeter, Guildford, Hull, Ipswich, Leeds, Leicester, Lincoln, Liverpool, London, Manchester, Middlesbrough, Mold, Newcastle-upon-Tyne, Norwich, Nottingham, Portsmouth, Reading, Sheffield, St Albans, Stoke-on-Trent, Swansea, Swindon, Truro
Working hours: Full Time/Part Time
Salary: £24,800 - £26,700 (National) - £26,000 - £28,500 (London) + £3,150 RRA
Closing date: 1:00 pm on Monday 22nd December 2025
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Job summary
The Crown Prosecution Service is responsible for delivering justice through the independent and effective prosecution of crime. As the principal prosecuting authority across England and Wales, our work is often emotionally challenging and complex. As such we employ over 7,000 individuals who think objectively, act professionally, show the upmost respect for others and continually strive for excellence.
We are looking for individuals who are committed to public service, making a difference in people’s lives and delivering justice. We are committed to delivering the highest standards in this complex and challenging field.
Are you interested in developing a career with real purpose? Start your career in an integral supporting role as a casework assistant with the Crown Prosecution Service.
As a casework assistant, you’re often the first point of contact dealing with enquiries and correspondence. You’re responsible for providing casework support within your team, gaining insight into the important work of the Crown Prosecution Service along the way.
You deliver customer service to internal and external stakeholders. You build on your skills – including communication, quality checking and time management – to complete your work to a high standard and help achieve your team’s goals and objectives.
Please note, we are currently advertising two casework assistant campaigns. You are only able to apply for one of them - either the casework assistant- casework divisions or the casework assistant - regional areas. If you submit two applications we will accept your first application and the second will be automatically rejected.
Job description
Casework assistants provide vital administrative support on the front line of our service. You support prosecutors by serving documents and preparing case files for hearings in the magistrates’ and Crown Court. You’re the first point of contact for your team, responding professionally to criminal justice partners, victims and witnesses to maintain public confidence in our work.
Roles and responsibilities
You prepare cases for court, supporting our legal teams to operate effectively and efficiently
You ensure all work is produced to a high standard reflecting the values of the Crown Prosecution Service. You can read more about the Crown Prosecution Service and our values on our website.
You ensure information received is recorded accurately so that it can be easily retrieved and accessed by the team working on the case.
You provide excellent customer service when dealing with enquiries received by your team over the phone or in writing, so that the public and stakeholders can have confidence in the work of the Crown Prosecution Service.
You carry out related tasks as requested by prosecutors, in support of your team’s work.
Our regional teams
The Crown Prosecution Service works across England and Wales, with 14 regional teams prosecuting cases locally in magistrates' and Crown Courts. Each of these 14 regional teams are known as Crown Prosecution Service Areas – they are led by a chief crown prosecutor whose paralegal, casework and prosecution staff work closely with local police forces and other criminal justice partners to prepare and prosecute local cases.
Person specification
To be eligible to apply for this opportunity, you must:
be at least 18 years of age
have excellent written, verbal and digital communication skills - including knowledge of Microsoft 365 applications
have an interest in criminal law and public service
You don't need qualifications or legal experience for this role, a structured induction training plan is provided. Customer service skills are desirable but not required.
Behaviours
We'll assess you against these behaviours during the selection process:
Managing a Quality Service
Delivering at Pace
Communicating and Influencing
Making Effective Decisions
Benefits
Alongside your salary of £24,800, Crown Prosecution Service contributes £7,184 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Join the Crown Prosecution Service and find your purpose.
Why we work for the Crown Prosecution Service
The Crown Prosecution Service is passionate about ensuring that we're a top performing organisation and a great place to work. We're a committed equal opportunities employer, creating a culture where you can bring your whole self to work, and individuality is truly appreciated.
We want to ensure our employees can thrive at work and home and offer a range of support to achieve a balance. This includes flexibility of working hours, flexibility to support caring responsibilities and a flexible approach to deployment. We offer a hybrid working policy. You must spend at least 40% of your contracted hours over a four-week in an office or another official workplace depending on business need and the kind of work you're doing.
This culture of inclusion is underpinned by our staff networks covering disability, faith and belief, LGBTQI+, race, social mobility alongside our mental health first aiders programme and wellbeing sessions.
The Crown Prosecution Service commits to offer its employees the following experience.
You can do impactful, purposeful work that’s making a difference to your local communities.
You are able to learn and grow, with access to the right opportunities and resources.
We care about your wellbeing.
We want you to feel valued, trusted and included.
We also offer the following range of benefits:
Civil Service contributory pension of up to 28.9%
25 days’ leave, increasing to 30 days after 5 years
£350 each year to spend on personal development
an extra privilege day to mark the King's birthday
competitive maternity, paternity and parental leave
flexible working including flexitime, and a family friendly approach to work
Cycle2Work scheme, employee savings.
Diversity at the Crown Prosecution Service is about inclusion, embracing differences and ensuring our workforce truly reflects the communities we serve. We want you to feel that you belong and can thrive, whatever your background, identity or culture. As a Disability Confident employer, we're happy to support requests for reasonable adjustments and improve your recruitment experience. If you'd like any reasonable.
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