Business Travel Support Specialist*
Recruitment agency: Rockpool Recruitment LTD
Location: This is a fully remote role
Working hours: Working hours are Monday to Friday, 9:00am - 5:30pm. One weekend day required every 6 weeks with a day off in lieu during the week
Salary: Not listed
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Business Travel Support Specialist - Remote (UK)
We are recruiting on behalf of a growing global travel business who are looking to expand their support services team with an experienced Business Travel Support Specialist.
This is a fully remote role within a fast-paced business travel environment, focused on the operational and behind-the-scenes side of corporate travel, supporting bookings made through modern online systems and booking technology. It is a fantastic opportunity for someone who enjoys the technical side of business travel, problem solving, ticketing and ensuring bookings run smoothly from start to finish.
Business Travel Support Specialist - what will I be doing?
Monitoring and managing booking queues within Sabre and internal systems
Resolving ticketing issues, booking errors and schedule changes
Supporting with refunds, voids and unused ticket management
Quality checking bookings and ensuring issues are resolved quickly and accurately
Supporting the smooth processing and quality control of bookings made through online booking systems
Investigating and resolving operational problems before they impact travellers
Escalating more complex or VIP issues to the appropriate teams where needed
Working closely with wider operations and support teams within a global environment
Maintaining accurate records and working within agreed service levels
Business Travel Support Specialist - what experience do I need?
Previous experience within a Business Travel/TMC environment
Strong Sabre knowledge is essential
Experience working with queues, ticketing, reissues, refunds or operational support
Strong attention to detail and a highly organised approach
Comfortable working independently within a remote role
Confident managing multiple tasks within a fast-paced environment
Experience using online booking systems or travel technology would be beneficial
A proactive mindset with strong problem-solving skills
Business Travel Support Specialist - What else do I need to know?
Fully remote role based in the UK
Working hours are Monday to Friday, 9:00am - 5:30pm
One weekend day required every 6 weeks with a day off in lieu during the week
Excellent salary package
25 days holiday plus bank holidays
Opportunity to join a growing international travel business
Working within a supportive and collaborative global team
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