Business Solutions Manager
Employer: The Conservation Volunteers
Location: There is flexibility around the location of this role - you can be homebased or office based with some national/UK-wide travel. Our Head Office is in Doncaster.
Working hours: 35 per week (full time)
Salary: £37,790.08 per annum
Closing date: 23rd February 2026
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Department Purpose
• This role will act as the bridge between TCV's Operations and Central Services, providing the opportunity to make a significant impact on how these TCV wide functions most effectively work together to achieve overall organisational goals.
• The role will develop and provide a combination of strategic, project and administrative support to ensure smooth running of TCV Operations and will work with functional teams across the Central Services Directorate and with external stakeholders to make a real difference to ways in which TCV Operations can achieve its core objective of connecting people to protect and restore nature, delivering lasting benefits for both.
Role Overview
• This role will lead the Business Solutions function, working closely with the Operations Directors’ team to ensure the smooth running of TCVs systems, processes, products and ways of working.
• It will oversee the development and management of a range of support services and systems to enable TCV to operate effectively internally supporting a culture of cross team collaboration and innovation to support TCV to deliver its strategy.
• The role will be responsible for looking for identifying and driving improvements in efficiencies and effectiveness, supporting innovation whilst balancing national consistency and adapting to local needs. Working across Operations and Central Services functions, the role holder will work as part of a Project Management Office (PMO) with TCV’s Programme Manager on a diverse portfolio of work.
Key areas of focus include; o Managing our fleet portfolio, including partner and contract management.
o Leading the next stage of our fleet strategic review, to ensure the organisation is achieving value for money whilst continuing to deliver high quality operations.
o Oversight of TCV’s property portfolio and compliance. o Business planning and performance, including effective project and resource management.
o Working closely with TCVs central Project Manager to support the organisations strategic and commercial goals.
o Internal communications. o Supporting the transition and successful embedding of our new finance and HR system into business as usual operations.
o Supporting a culture of continuous improvement across TCV, through effective project management o The role will ensure that TCV operational delivery works effectively with our PMO to deliver key areas of work under agreed governance and methodology set by the PMO and informed by key stakeholders.
o to ensure that TCV operates effectively and consistently as one TCV.
Key role responsibilities
Resource Management
• The role will balance the day to day management of key operational processes with a more strategic overview to support the direction of the charity across multiple teams.
• The holder will develop and review departmental policies, products, processes and ways of working to help support high quality delivery across the organisation
• Development and utilization of management information to drive proactivity and inform decision making
• The role will influence system improvements, working with Operations and Central Services teams to maximise efficiencies, enhance user experience and streamline working between Operations and Central Services teams.
• The holder will make sure best practice toolkits and resources are kept up to date and shared across the department to improve effectiveness and enable consistent high-quality delivery.
Working Relationships
• The role regularly interacts with a broad range of internal stakeholders, at all levels of seniority across the operational delivery and Central Services functions, providing a link between these. Relationship management and collaborative working across the whole organisation are key to this role.
• This role will work across Operations and our PMO function, being an active and engaged member of both teams to support the delivery of TCV’s commercial roadmap and five year strategy.
• The role involves the provision of information, advising and influencing on a diverse range of technical processes, policies and systems and championing the implementation of new working arrangements.
• The holder will lead regular meetings with all functions across TCV leading key projects and deliverables and supporting the embedding of strong project management approaches to delivery.
• The holder will have oversight of a range of external partnership relationships, including managing our national fleet contract and other relevant suppliers and partners.
• The role will need to represent TCV at other external meetings as required.
Autonomy, Complexity and Risk
• The role will develop and deliver a range of processes, working across Operations and Central Service functions to support the implementation of new approaches and streamline processes relating to business improvements.
• The holder has the opportunity to add real value in improving ways in which TCV Operations and Central Services work together, co-developing new ways of working that benefit core operations delivery.
Planning and Reporting
• The holder will develop and implement operational plans in partnership with all TCV Directorates, ensuring that priorities are aligned to overall TCV business objectives and that key performance indicators are achieved.
• This will include developing an annual rolling calendar of key organisational activities at national and regional levels to ensure that compliance and other deadlines are met.
• The holder will oversee the collection and provision of a range of management information regarding activities linked to and enabling operational performance, sharing this in support of senior level decision making, including for process improvements.
Additional Responsibilities
• Complete any other activities as appropriate for the level and nature of the post as delegated.
• Play an active role across the wider operations management team to support the smooth running of TCVs activities to contribute to organisational strategy.
TCV Values
• Make stuff better.
• Make a positive environmental impact.
• Crack on and muck in.
• Make a difference.
• Be the best that we can be.
A behavioural framework accompanies our Values that allow us to measure how we will demonstrate these through our day-to-day work.
The framework forms part of our annual performance and development review (APDR) process.
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